Commercial Leader, North America

Gallagher•Rolling Meadows, IL

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. The North America Commercial Leader is a pivotal leadership role within Gallagher’s Global Communication Consulting Practice, responsible for overseeing the delivery of our North America growth targets, while ensuring quality and profitability. This role requires a strategic leader and collaborative partner who can work within and across the practice, business line and division to achieve business success by the following: Identifying winning pursuit and delivery teams, working collaboratively with Producers, North America MD, North America Sales Leader, National Growth Resources and Region Leaders. Supporting scoping, pricing, negotiations and contracting for clients and new client onboarding. Monitoring individual utilization and resource needs, fostering a sense of community across teams. Providing accurate and timely financial forecasts to Practice and Business Line Finance teams. Working closely with Global Communications Finance Leader for the annual budgeting process. Contributing to the success of our business strategy through strategic M&A pursuits, an account management process and the Annual Planning Process. Overseeing ways to mitigate risk and drive quality control measures with our consulting and delivery teams

Requirements

Bachelor's degree in Business Administration or related field; MBA Preferred.
20+ years experience in communication consulting.
Experience working in a global consulting / professional services organization.

Responsibilities

Oversee the delivery of our revenue and EBITDA targets, ensuring quality and profitability across all client engagements.
Review project pricing to ensure projects are priced appropriately and support Region Leaders and client teams on justifications to collect out-of-scope charges when warranted.
Assemble pursuit and delivery teams based on skills and capacity, ensuring optimal team performance and client satisfaction.
Support the onboarding of new clients, ensuring seamless integration and alignment with Gallagher's Professional Standards.
Monitor individual utilization rates and identify the need for additional resources to support business growth.
Develop and implement robust account management processes to support client growth and retention.
Instill a sense of community across teams, encouraging consistent ways of working and collaboration.
Ensure accurate financial forecasting to support strategic decision-making and business planning.
Identify, monitor, and raise business risks, implementing strategies to mitigate potential impacts.
Support the long and medium-term success of our business strategy through active participation in the Annual planning process.