Commercial Kitchen Equipment Field Service Technician
About The Position
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. This role involves partnering with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment. The technician will demonstrate mechanical aptitude, troubleshooting skills, and the ability to read diagrams and schematics to properly troubleshoot, diagnose, and repair equipment. Communication with manufacturers and the Technical Assistance Group is essential for diagnoses and parts identification. The role also includes installing parts, promoting other services, producing accurate administrative documents, following safe work practices, and maintaining a neat and orderly service vehicle with accurate inventory.
Requirements
- High School diploma or equivalent
- 1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
- Valid driver’s license and acceptable motor vehicle record
- Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends
- Availability for occasional overnight travel as assigned
Nice To Haves
- Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA)
- Commercial refrigeration and/or commercial cooking equipment repair experience
- Self-motivated with the proven ability prioritize and work independently with minimal direct supervision
Responsibilities
- Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
- Demonstrate mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics
- Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment
- Communicate with manufacturers as needed to help with diagnoses and parts identification
- Consult with the Technical Assistance Group for technical support while onsite
- Install all parts ordered for the customer in a timely and professional manner and in line with company policy
- Promote and recommend other services provided by Smart Care to customers when needed
- Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory
- Follow safe work practices and accident prevention procedures
- Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
- Maintain productivity levels in accordance with company standards
Benefits
- On-the-job training with available on-demand technical support
- Ongoing formal hands-on and classroom training at our National Training Kitchen
- Professional CFESA certifications with the potential for advancement
- Company service vehicle, fuel card, tablet and cell phone for business use
- Market-leading benefits program including 401k and paid time off
- Growth opportunities including advanced technician and management positions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
