Commercial Issues Management Director - Team Leader

TD•Aberdeen Township, NJ

2d•$115,440 - $144,040•Onsite

About The Position

This role leads a team of Issue Managers, drives remediation, and influences senior stakeholders to deliver fixes that last. Our team sits at the center of how the Commercial Bank fixes risk across lending, credit, treasury, payments, onboarding, and operations—leading issues from problem definition through control effectiveness and sustainable resolution. From control breakdowns and regulatory findings to client risk, process failures, and data issues, we focus on root cause and control design to prevent recurrence. Closing an issue is easy. Building controls that hold is leadership.

Requirements

Bachelor's degree required
Project Management Certification required
10+ years relevant experience
Comprehensive knowledge of the practices, procedures and principles of project management
Exposure to financial management with respect to tracking, forecasting and managing project budgets.
Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
Strong facilitation skills
Commitment to team skills development and ability to attract top talent
Team player with ability to build and maintain strong working relationships with internal and external partners
Ability to create and foster a cohesive team, and promote a positive work environment for all employees.
Ability to think strategically and possess strong business acumen
Proven ability to stay focused under pressure, demonstrating resilience in challenging situations
Experienced change agent, able to guide cross-functional teams through complex change from concept to execution
Comfortable with ambiguity and ability to cope with rapid change
Strong leadership skills lead by example, champion change and develop a highly motivated team to consistently exceed expectations
Good judgment ability to determine which issues to escalate vs. to resolve independently, and provide suggestions for possible resolution

Responsibilities

Manages programs with a moderate to high level of regulatory oversight
Manages programs with a moderate to high risk profile
Oversees overall and consolidated program financials, benefits realization analysis and manages the overall program budget
Considered as a subject matter expert within the LoB with comprehensive knowledge of the practices, procedures and principles of project / program management
Typically leads the delivery of up to Tier 2 programs with a moderately high to high complexity profile
May on occasion lead the delivery of Tier 1 programs
Directly manages a team or Project Managers / Business Analysts and / or Specialized Resources to ensure talent needs and capabilities are developed to support long term goals for the unit
Provides strategic guidance to business / functional leaders to ensure escalated concerns or regulatory or governance related program issues are appropriately managed