Commercial Insurance Sr. Client Manager

The Jonus Group•Chattanooga, TN

1d•Hybrid

About The Position

A highly visible senior client-management role serving as a strategic advisor to a portfolio of middle-market and complex commercial accounts. The position combines relationship management, renewal strategy, risk consulting, and team leadership. The Senior Client Manager partners with Producers, Account Managers, carrier partners, and client leadership to deliver solutions and an exceptional client experience. The role is based in Chattanooga, Tennessee, with a hybrid work arrangement.

Requirements

Active Property & Casualty license.
At least 5 years of Commercial Lines Account Management, Client Management, or Brokerage experience.
Experience managing complex middle-market or large commercial accounts.
Strong knowledge of commercial insurance products, marketing strategies, and carrier relationships.
Proven ability to lead executive-level client conversations.
Strong project management, organizational, and delegation skills.
Experience with agency management systems and CRM platforms.
Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.

Nice To Haves

CIC, CPCU, ARM, CRM, or related industry designation.
Bachelor's degree or equivalent industry experience.
Experience presenting renewal strategies and risk management recommendations.

Responsibilities

Serve as a trusted advisor for a portfolio of middle-market and complex commercial accounts.
Build relationships with key decision-makers, including CFOs, CEOs, Controllers, Safety Directors, and Operations Leaders.
Lead renewal strategy discussions and stewardship meetings.
Develop and execute client service plans supporting retention, growth, and risk management goals.
Identify coverage gaps, emerging risks, and opportunities for expanded solutions.
Direct the renewal process from exposure analysis through placement and implementation.
Review market options, negotiate with carriers, and develop coverage recommendations.
Analyze premiums, rates, program structures, and financial impacts.
Prepare and present client-facing proposals, stewardship reports, and strategic recommendations.
Support new business opportunities and account growth initiatives.
Coordinate internal resources to ensure timely and accurate service delivery.
Mentor and delegate work to client service team members.
Oversee complex service issues, policy changes, audits, and contract reviews.
Collaborate with claims, loss control, compliance, and risk management subject matter experts.