Commercial Insurance / IT Operations Servicing Intern

OVD Insurance•Grand Rapids, MI

6d•Onsite

About The Position

OVD Insurance offers paid internship opportunities for current students interested in the insurance sector. This summer internship program provides participants with insights and experience within the industry. The OVD Commercial Lines (CL) department is an excellent setting for aspiring professionals looking to start a career in commercial insurance. The CL Servicing Team has two distinct positions – Account Managers (AM) and Account Coordinators (AC), each involving servicing responsibilities for designated accounts. The AM is the main client contact, while the AC supports the AM. Both positions are involved from the beginning to the end of the process and throughout the policy's lifespan. The roles require extensive use of Applied EPIC, OVD's agency management system, and its extensions, administered by the P&C Technology Manager. Interns will gain a comprehensive understanding of this system, assisting with routine requests, maintenance, and data quality initiatives. This internship will illuminate the intricacies of processing new and renewal business and provide exposure to agency operations, offering valuable insights for individuals pursuing a servicing role. The program aims to augment academic knowledge with real-world application, featuring educational workshops, presentations from senior leaders, and collaboration with professionals across various locations.

Requirements

Currently enrolled in a higher education institution and entering junior or senior year of college.
Currently pursuing a Bachelor’s Degree in Business & Information Systems, Data Analytics, or Insurance & Risk preferred.
Must be a current student through the duration of the intern program.
Ability to type quickly and accurately on a keyboard.
Ability to focus and review/enter data for extended periods of time.
Microsoft Office proficiency.
Able to work onsite for the duration of the internship.
Internship Date Availability: May 17, 2027 – August 6, 2027.
Some travel to different states may be required at the company’s expense.
Drive. Ownership. Accountability. Passion.
Extremely strong oral and written communication skills, including the ability to translate “technical speak” in a way that end users at all levels can understand.
High energy work ethic with ability to work independently while maintaining excellent customer relationships.
Proactive approach and highly organized.
Ability to work collaboratively with others.

Responsibilities

Shadow and train to gain an understanding of how EPIC and other automated tools are used in different service roles (Account Coordinator/Account Manager).
Identify opportunities to improve/streamline workflows and processes.
Work alongside industry leaders and seasoned professionals.
Gain exposure to day-to-day Commercial Insurance client management.
Gain exposure to operating systems and agency management systems.
Perform data analysis and application.
Gain exposure to the role an agency plays related to Claims.
Assist with the EPIC Data Cleanup project.
Assist in building out reports and dashboards.
Perform Data Review/Entry.
Assist with a variety of projects and tasks related to relationship management, customer service, and system administration for insuring medium to large businesses.