Commercial Insurance Broker / Account Executive - Law Firms

EPIC Brokers•Chicago, IL

3d•$115,000 - $150,000•Hybrid

About The Position

EPIC Insurance Brokers & Consultants is seeking an experienced Broker / Account Executive to join their Law Firm specialty team. This role focuses on client servicing and marketing, not sales or production. The primary functions include providing day-to-day customer service, completing ad hoc projects, responding to client inquiries, offering insurance program design and risk consulting, and negotiating/implementing client insurance programs. The Broker will communicate frequently with clients and oversee the execution of the account service plan and routine transactions, actively cultivating positive client relationships and utilizing company resources.

Requirements

Current experience servicing and marketing accounts for law firm groups
At least 7+ years of insurance industry experience (can be a mix of law firm & non-law firm group work)
Strong, professional communication skills – both written and verbal
High attention to detail
Ability to learn and understand software systems quickly
Adaptability to priority changes and deadlines
Problem-solving skills
Excellent team player
At least 7+ years of insurance industry experience, with a focus on Casualty and Property lines
Experience working with law firm-related Casualty and Property policies (GL, BOP, Workers Comp., Commercial Auto, Commercial Property, Umbrella) and practices that go along with law firm operations
Working knowledge of a variety of Microsoft Office computer software applications, such as Word, Excel, Outlook and PowerPoint
Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
High level of interpersonal skills to handle sensitive and confidential situations
Demonstrated poise, tact, and diplomacy
Property & Casualty license
High school diploma or G.E.D. equivalent required

Nice To Haves

College degree preferred

Responsibilities

Support team by helping lead new business opportunity efforts and existing client renewals
Prepare and present renewal results to clients
Review documents for client pre-renewal and renewal meetings prepared by the Account Specialist
Coordinate all pre-renewal work completed by other team members
Execute agreed upon strategy established at the pre-renewal meeting and brokering of renewals
Manage the timeline established during the pre-renewal meeting
Send submission with coverage specifications
Negotiate options with underwriters and key wholesaler partners (in the US, London and Bermuda)
Negotiate coverage enhancements and review quotes
Broker Casualty and Property lines of coverage (GL, BOP, Workers Comp., Commercial Auto, Commercial Property, Umbrella), including group captives
Confirm compliance or exceptions to requested coverage
Complete and/or review renewal report (including coverage and rating analysis and other benchmarking and analytical functions)
Participate in meeting to present renewal terms/options to the client
Sign off on renewal billing and monitor endorsement requests and policy delivery to clients; oversee completion and delivery of clients’ post-binding documentation
In coordination with the Account Specialist and Associate Broker, review all renewal documents including: Binders, Confirmation of Coverage, Certificates of Insurance, Insurance program chart, Sagitta and ImageRight input, and Master Certificates, including endorsements
Maintain all files and electronic records per company policy
In coordination with Account Specialist, collect all policies and review findings after ReSourcePro has completed the review of the policies
Build strong relationships with underwriters and clients
Handle day-to-day client services including but not limited to: Handle and document mid-term requests such as policy endorsements
Provide risk review of contracts - insurance only v. indemnity v. full contract review
Answer coverage questions
Perform client training on a periodic or as-needed basis
Document customer service transactions including, but not limited to, phone conversations and the processing of daily work
Handle material change transactions such as merger, acquisition, dissolution, as needed
Use EPIC credit and collection policy in invoicing and pursuing prompt payments
Actively participate in and support EPIC Law Firm Group training endeavors
Provide miscellaneous risk-related services as needed
Coordination with client service team consisting of the following: Professional Liability Specialist, Executive Risk Placement Specialist, Account Specialist, Account Manager, Risk Management Director (if applicable), Accounting, Policy Management, Certificate Specialist
Provide back-up to other team members including Senior Client Advisor and Client Executive while they are travelling
Proactively and independently resolve client problems
Oversee claims handling and coordination with Director of Risk Management
Support work related to new client acquisition such as coverage analysis and report preparation
Participate in industry-specific professional organizations and become a subject matter expert of coverages for Law Firms
Support Senior Client Advisor and Client Executive with account service and client relationships

Benefits

Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps)
22 PTO days starting out for hourly/non-exempt employees
12 company-observed paid holidays
4 early-close days
Paid parental leave
Pregnancy disability and bonding leave
Organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Pet Insurance
Identity Theft & Fraud Protection Coverage
Legal Planning
Family Planning
Menopause & Midlife Support
401(k) matching
Medical insurance
Dental insurance
Vision insurance
Wellness & employee assistance programs