Commercial Insurance Broker / Account Executive - Law Firms

EPIC Brokers•Chicago, IL

2d•Hybrid

About The Position

EPIC Insurance Brokers & Consultants is seeking an experienced Broker / Account Executive to join their Law Firm specialty team. This role focuses on client servicing and marketing, not sales or production. The primary responsibilities include providing day-to-day customer service, completing ad hoc projects, responding to client inquiries, offering insurance program design and risk consulting, and managing the negotiation and implementation of clients’ insurance programs. The Broker will maintain frequent communication with clients and oversee the execution of the account service plan and routine transactions, utilizing EPIC's resources to foster positive client relationships.

Requirements

At least 7+ years of insurance industry experience, with a focus on Casualty and Property lines
Experience working with law firm-related Casualty and Property policies (GL, BOP, Workers Comp., Commercial Auto, Commercial Property, Umbrella) and practices that go along with law firm operations
Working knowledge of a variety of Microsoft Office computer software applications, such as Word, Excel, Outlook and PowerPoint
Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
High level of interpersonal skills to handle sensitive and confidential situations
Teamwork, demonstrated poise, tact, and diplomacy
Property & Casualty license
High school diploma or G.E.D. equivalent

Nice To Haves

College degree preferred

Responsibilities

Support team by helping lead new business opportunity efforts and existing client renewals
Prepare and present renewal results to clients
Review documents for client pre-renewal and renewal meetings prepared by the Account Specialist
Coordinate all pre-renewal work completed by other team members such as the renewal planning information prepared by the Account Specialist
Execute agreed upon strategy established at the pre-renewal meeting and brokering of renewals, including managing the timeline, sending submissions with coverage specifications, negotiating options with underwriters and key wholesaler partners (in the US, London and Bermuda), and negotiating coverage enhancements and reviewing quotes
Broker Casualty and Property lines of coverage (GL, BOP, Workers Comp., Commercial Auto, Commercial Property, Umbrella), including group captives
Confirm compliance or exceptions to requested coverage
Complete and/or review renewal report (including coverage and rating analysis and other benchmarking and analytical functions)
Participate in meetings to present renewal terms/options to the client
Sign off on renewal billing and monitor endorsement requests and policy delivery to clients; oversee completion and delivery of clients’ post-binding documentation
In coordination with the Account Specialist and Associate Broker, review all renewal documents including: Binders, Confirmation of Coverage, Certificates of Insurance, Insurance program chart, Sagitta and ImageRight input, and Master Certificates, including endorsements
Maintain all files and electronic records per company policy
In coordination with Account Specialist, collect all policies and review findings after ReSourcePro has completed the review of the policies
Build strong relationships with underwriters and clients
Handle day-to-day client services including but not limited to: handling and documenting mid-term requests such as policy endorsements, providing risk review of contracts (insurance only v. indemnity v. full contract review), answering coverage questions, performing client training on a periodic or as-needed basis, documenting customer service transactions including phone conversations and processing of daily work, and handling material change transactions such as merger, acquisition, dissolution, as needed
Use EPIC credit and collection policy in invoicing and pursuing prompt payments
Actively participate in and support EPIC Law Firm Group training endeavors
Provide miscellaneous risk-related services as needed
Coordination with client service team consisting of the following: Professional Liability Specialist, Executive Risk Placement Specialist, Account Specialist, Account Manager, Risk Management Director (if applicable), Accounting, Policy Management, Certificate Specialist
Provide back-up to other team members including Senior Client Advisor and Client Executive while they are travelling
Proactively and independently resolve client problems
Oversee claims handling and coordination with Director of Risk Management
Support work related to new client acquisition such as coverage analysis and report preparation
Participate in industry-specific professional organizations and become a subject matter expert of coverages for Law Firms
Support Senior Client Advisor and Client Executive with account service and client relationships

Benefits

Generous Paid Time off (Managed PTO for salaried/exempt employees; 22 PTO days starting out for hourly/non-exempt employees)
12 company-observed paid holidays
4 early-close days
Paid parental leave
Pregnancy disability and bonding leave
Organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Mentorship Program
Tuition Reimbursement Program
Leadership Development
Pet Insurance
Identity Theft & Fraud Protection Coverage
Legal Planning
Family Planning
Menopause & Midlife Support
401(k) matching
Medical insurance
Dental insurance
Vision insurance
Wellness & employee assistance programs