Commercial Insurance Account Manager

Marsh McLennan•Raleigh, NC

6d•Hybrid

About The Position

Marsh McLennan Agency provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). As an Account Manager on the Real Estate/Hospitality Commercial Lines team, you'll build and maintain key client and carrier relationships, assist assigned clients and teammates with service questions related to administration, billing, claims issues and problem solving. You will be joining a high-performing, award-winning team that specializes exclusively in REH and supports clients nationwide. This team manages a portfolio of premium relationships averaging above $1,000,000 annually, a marker of complex, substantial risks and deep client partnerships. This means you'll work on meaningful, sophisticated business from day one, with access to carrier relationships and industry expertise that typically takes years to build. You'll work with the Co-Leader of the REH Practice and leading Marketing Account Executives to monitor and manage the renewal process for assigned clients, provide analysis and recommendation of coverage needs, prepare/provide marketing information, complete the implementation process, create premium allocations, schedule and conduct meetings, prepare and deliver forms to clients, attend seminars, classes, client and insurance carrier meetings to stay up-to-date on products and legislative changes, and participate in other projects as needed.

Requirements

Bachelor's degree or equivalent education and related training
3+ years of commercial insurance industry experience (prioritizing candidates with a track record of growth and measurable client success)
Property and Casualty insurance license
Exceptional client relations skills: strategic communication, service excellence, and problem-solving orientation
Strong proficiency with Microsoft Office Suite and CRM/management systems

Nice To Haves

Demonstrated success in a specialized industry vertical or niche market
Advanced degree or professional designation (CPCU, ARM, etc.)
Experience with Requests for Proposal (RFP) management
Track record of relationship-building and cross-functional collaboration

Responsibilities

Build and maintain key client and carrier relationships.
Assist assigned clients and teammates with service questions related to administration, billing, claims issues and problem solving.
Monitor and manage the renewal process for assigned clients.
Provide analysis and recommendation of coverage needs.
Prepare/provide marketing information.
Complete the implementation process.
Create premium allocations.
Schedule and conduct meetings.
Prepare and deliver forms to clients.
Attend seminars, classes, client and insurance carrier meetings to stay up-to-date on products and legislative changes.
Participate in other projects as needed.