Commercial Insurance Account Manager - Entertainment

EPIC Brokers • Nashville, TN

6h • $75,000 - $95,000 • Remote

About The Position

The Commercial Insurance Account Manager participates in the production of new and renewal business and provides a high level of service to new and existing clients. The team works across commercial insurance lines, with a specialty in entertainment-industry clients. The role is remote for candidates who live in Tennessee, preferably Middle Tennessee, with attendance at the Nashville office as needed for team and client meetings.

The account manager handles assigned new and renewal business, including referrals and opportunities developed through existing networks. The position manages client relationships and day-to-day account needs, identifies risk management and coverage requirements, develops proposals, and supports marketing and business development. It also includes administrative account work, use of company systems and technology, and coaching and daily supervision of account support staff.

Requirements

• At least 5 years of commercial insurance account-management experience.
• Current property and casualty (P&C) license.
• Strong professional written and verbal communication skills.
• High attention to detail and ability to learn software systems quickly.
• Ability to adapt to changing priorities and deadlines, solve problems, and develop solutions to client questions.
• Ability to maintain visual attention and mental concentration for significant periods.
• Ability to solve complex problems and handle varied situations where some standardization exists.
• Ability to read, analyze, and interpret insurance data.
• Ability to understand, interpret, and implement procedures.
• Must live in Tennessee and be able to attend the Nashville office as needed.

Nice To Haves

• Entertainment industry experience.
• Bachelor’s degree.

Responsibilities

• Handle assigned renewal and new business from the production team, call-ins, client referrals, and expanded networks and business relationships.
• Maintain and strengthen relationships with prospect and client decision makers, insurance buyers, and company contacts.
• Manage day-to-day account responsibilities and the renewal process for existing accounts.
• Resolve client problems, respond to client questions, monitor insurance programs for possible changes, facilitate claims resolution, and coordinate value-added services.
• Complete administrative account-management work, including applications, billing, collection issues, carrier correspondence, customer status reports, audit coordination and follow-up, sales meetings, production report reviews, and internal information requests.
• Determine risk management and coverage needs and develop effective insurance programs for new and renewal accounts.
• Provide coaching, direction, and day-to-day supervision to account support staff.
• Develop proposals and make presentations to close new accounts and renew existing accounts.
• Provide input and support to develop and execute a marketing strategy.
• Follow established company new-business and renewal processes, procedures, and practices.
• Manage entertainment and new-business development expenses prudently.
• Use enabling technology to deliver service efficiently and effectively in accordance with company policies and procedures.
• Perform other duties and special projects as assigned.

Benefits

• Generous paid time off, including managed PTO for salaried/exempt employees; 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; and 4 early-close days.
• Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.
• $1,500 employee referral bonus for each hired referral.
• Employee recognition programs and awards.
• Mentorship Program, Tuition Reimbursement Program, and Leadership Development.
• Pet insurance, identity theft and fraud protection coverage, legal planning, family planning, and menopause and midlife support.
• 401(k) matching.
• Medical, dental, and vision insurance.
• Wellness and employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level