Commercial Insurance Account Manager - Captive Programs

Acrisure•Las Vegas, NV

6d•$80,000 - $120,000•Onsite

About The Position

The Commercial Insurance Account Manager – Captive Programs is an experienced insurance professional responsible for servicing and supporting clients participating in group or single-parent captive insurance programs. This role serves as the primary day-to-day contact for captive members, coordinating with carriers, TPAs, captive managers, underwriters, and internal stakeholders to ensure accurate, timely, and compliant service delivery. In addition to client and program management responsibilities, this role provides leadership and oversight of the Captive Administration Team, ensuring accurate, timely, and consistent execution of all administrative and servicing functions. The Account Manager has a strong commercial P&C background, understands policy mechanics, and is comfortable operating in a consultative, relationship-driven environment. Prior experience with captive insurance, self-funded, or alternative risk arrangements is preferred but not required.

Requirements

Strong understanding of commercial P&C coverages including Workers’ Compensation and casualty lines (Auto, General Liability etc.).
Proficiency with agency management systems and Microsoft Office
Excellent organizational, communication, and client service skills
5+ years of commercial insurance account management experience
Active Property & Casualty insurance license

Nice To Haves

Prior experience with captive insurance, self-funded, or alternative risk arrangements is preferred but not required.

Responsibilities

Serve, along with the Admin Team, as the primary day-to-day contact for assigned captive program members
Manage ongoing client service needs including policy questions, endorsements, certificates, audits, and exposure updates
Educate clients on captive program structure, participation requirements, and ongoing obligations
Coordinate annual renewal processes including data collection and submission support
Work with carriers, captive managers, and underwriters to ensure accurate renewal terms
Review quotes and policy documents for accuracy and alignment with program structure
Assist in preparing renewal summaries, proposals, and client-facing deliverables
Act as a liaison between clients, carriers, TPAs, captive managers, and internal teams
Support onboarding of new captive members including data gathering and coverage setup
Track and resolve service issues in a timely and professional manner
Provide day-to-day leadership, oversight, and mentorship to the Captive Administration Team.
Manage workload distribution, prioritize tasks, and establish service standards.
Serve as the primary escalation point for complex captive administration matters.
Develop and continuously improve workflows, procedures, and controls.
Support onboarding, training, and professional development of team members.
Maintain accurate and complete records within agency management systems and internal tools
Ensure files are properly documented to minimize E&O exposure
Support regulatory and program compliance requirements