Commercial Inside Sales Support

TLC Windows and Doors•Nashville, TN

10d•$55,000 - $60,000•Hybrid

About The Position

This position is a hybrid role, allowing for work from home, in the field, or at the Pella TN location, depending on current needs. The individual will collaborate directly with the Sales Support Manager, GM of Commercial Sales, and the Commercial Sales Team, providing comprehensive support throughout the entire commercial sales process, from initiation to project completion.

Requirements

Organizational, social, and customer focus skills.
Knowledge of Microsoft Word, Excel, PowerPoint etc.
Attention to detail.
General math skills.
Demonstrated ability to be creative.
A high level of energy and confidence.
Some college education.
Relevant experience performing the duties listed.

Responsibilities

Performing take-offs, creating quotes/proposals, and assisting with bidding documents for commercial and architectural sales representatives.
Timely completion of all bid qualification documents, including insurance, bonding, and EMR requirements.
Conducting a thorough review of all new orders for accuracy and documentation before submittal.
Managing contracts, purchase orders, and change orders.
Acting as a liaison with Pella Architectural Services, managing variances, templates, design analysis, and shop drawing requests.
Submitting and tracking service/warranty related requests for commercial projects.
Providing logistics assistance and other operational support functions.
Assisting sales representatives with Salesforce documentation.
Maintaining and updating a comprehensive project tracker for all open projects from order placement through completion.
Handling of project close-out documents.
Demonstrating working knowledge of Pella Brand and 3rd Party products, as well as local/international building codes.
Attending all required continuing education/training.
Providing customer service to commercial/architectural partners via phone and email.