Commercial & Industrial Field Service Coordinator
About The Position
The Commercial & Industrial Field Service Coordinator will be responsible for scheduling field service engineers/technicians for various service activities including startup, commissioning, troubleshooting, warranty, training, and preventive maintenance. This role involves maintaining the service calendar, confirming site readiness, coordinating travel, and prioritizing service requests. The coordinator will act as the primary customer contact for scheduling, status updates, training coordination, and warranty follow-up. Additionally, they will support project engineers and field teams with necessary documentation and coordinate logistics for parts, consumables, and tools. The position also includes tracking open service activities, preparing reports, supporting invoicing, and administering service contracts.
Requirements
- 3+ years of service coordination, project coordination, customer support, industrial equipment service, or field service experience.
- Proficiency with Microsoft Office.
- Ability to understand technical documentation, equipment schedules, project plans, and service requirements.
Nice To Haves
- Bachelor’s degree in Business Administration, Operations, Engineering Technology, or related field preferred.
- ERP, CRM, or field service system experience preferred.
- Industrial water treatment, chemical feed, controls, or oxidant equipment experience preferred.
Responsibilities
- Schedule field service engineers/technicians for startup, commissioning, troubleshooting, warranty, training, and preventive maintenance work.
- Maintain the service calendar, confirm site readiness, coordinate travel, and prioritize service requests.
- Serve as the customer contact for scheduling, status updates, training coordination, and warranty follow-up.
- Support project engineers and field teams with startup documentation, service reports, training records, and closeout requirements.
- Coordinate parts, consumables, tools, warranty returns, and logistics with internal support teams.
- Track open service activities through completion and prepare reporting on startups, warranty response, utilization, and customer satisfaction.
- Support invoicing, expense reconciliation, service contract administration, renewals, and aftermarket opportunities.
Benefits
- paid time off
- health
- dental
- vision
- life
- disability benefits
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
