Commercial Implementation Intern (Spring 2027)

Zipline•South San Francisco, CA

7d•$34•Onsite

About The Position

Zipline is the world’s largest and most experienced drone delivery service, aiming to serve all humans equally by providing access to essential goods anytime, anywhere. They design, build, and operate an autonomous logistics system, making millions of deliveries globally. The company is looking for practical problem solvers motivated by building systems with a meaningful impact and scaling the future of logistics. The Commercial Implementation team is crucial for the successful launch and ongoing success of Zipline’s commercial operations. This team defines commercial workflows and compliance processes, tests new features, creates training materials, and addresses operational gaps to ensure a smooth partner experience. They build the processes that Zipline and its partners will use to operate the Zipline Network. This role focuses on designing, optimizing, and maintaining workflows for partner onboarding, integration, and ongoing operations, ensuring efficiency, scalability, and compliance.

Requirements

Experience in project management, operations, or related roles, preferably in a fast-paced or complex environment.
Proven track record of working with product, engineering, and customer success teams to align processes with business goals.
Strong communication and stakeholder management skills to drive collaboration and alignment.
Practical experience in analyzing, mapping, and reengineering workflows.
Ability to gather, analyze, and interpret data to inform process improvements and measure success.
Strong organizational skills to manage multiple initiatives and ensure process documentation is comprehensive and accessible.
Reliable vehicle access to travel to test sites.
Willingness to travel 1-2 times to out of state commercial sites.

Responsibilities

Design, develop, and implement internal business processes (e.g., document change management system, system for collecting subjective customer feedback).
Map out existing processes to understand their flow and identify inefficiencies.
Identify process bottlenecks and inefficiencies, and recommend solutions for continuous improvement.
Collaborate with Product, Enterprise Systems, Customer Success, and engineering to implement workflows.
Monitor process performance, track key metrics, and report on process outcomes.
Document and maintain up-to-date process workflows, guidelines, and SOPs.