Commercial HVAC Service Agreement Sales Representative - Ohio

Carrier • Westerville, OH

1d • $79,000 - $158,000 • Onsite

About The Position

As the Commercial HVAC Service Agreement Sales Specialist, you will be responsible for the growth of the reoccurring revenue account base, also known as service agreement customers. This role is ideal for individuals who excel at building relationships, providing outstanding customer service, and collaborating with cross-functional teams. It is well-suited for those adept at assessing and understanding both the immediate and future needs of customers. This role will be based in Ohio, with an ideal location in Columbus, Ohio. The role will predominantly be in the field with customers, supporting growth in Columbus, and will also cover territory into Western PA and Northern WV.

Requirements

• High School Diploma or GED
• 3 + years of commercial HVAC sales or industrial sales, commercial HVAC service contractor experience, technical sales, sales engineering, or account management experience in HVAC, building systems, mechanical services, controls, or energy services.
• Ability to lift/carry 20 lbs., climb ladders/stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required.
• Valid driver’s license and ability to meet company driving requirements, where applicable.

Nice To Haves

• Bachelor’s degree in Engineering, Construction, Facility Management, or Business
• Aptitude to understand building mechanical system basics, facility management budgeting processes, sustainability initiatives, and customer needs
• HVAC industry knowledge
• Strong communication skills and ability to present to clients and key stakeholders
• Strong team building and relationship building ability and desire

Responsibilities

• Prospect, research, and qualify potential customers utilizing Carrier’s equipment installed base, referrals, internal leads, directories, and competitor sites.
• Make effective sales presentations, conduct customer needs assessment, answer questions and secure new customer service agreements.
• Establish customer rapport and effective questioning techniques to identify the prospect’s needs, budget, decision-making process, timeline, and next steps.
• Develop proposals to address customer’s needs to close sales.
• Use CRM consistently to manage customer interactions, sales activities, account plans, opportunity strategy, pipeline quality, forecasting, and timely follow-up.
• Perform site surveys and facility walkthroughs to identify equipment and site conditions in order to evaluate customer needs and create proposals for maintenance agreements.
• Utilize applicable sales tools such as Salesforce to track and effectively develop and active backlog of sales opportunities.
• Collaborate with operations to deliver quality results on Service Agreements and resolve customer issues.
• Demonstrate high energy, resilience, accountability, and a strong commitment to meeting customer expectations and delivering on business commitments.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED