Commercial HVAC Field Team Lead
About The Position
The Commercial HVAC Field Team Lead is responsible for diagnosing, servicing, repairing, and maintaining commercial and industrial HVAC and refrigeration systems while providing day-to-day technical leadership and support to field technicians. This role supports mission-critical equipment across customer sites and is responsible for promoting system reliability, safety, energy efficiency, quality workmanship, and customer satisfaction. In addition to serving as a highly skilled technician, the Field Team Lead acts as a technical resource for the service team, assisting with complex troubleshooting, mentoring and developing technicians, supporting onboarding and training efforts, and helping drive consistency in service delivery. The Field Team Lead works closely with Service Managers, Dispatch, and fellow technicians to coordinate field activities, resolve escalated issues, and ensure projects and service calls are completed safely, efficiently, and to company standards. This position serves as a trusted technical representative of the company and plays a key role in fostering a culture of teamwork, accountability, continuous improvement, and exceptional customer service.
Requirements
- 5+ years of commercial HVAC/R service experience
- EPA Section 608 Certification [universal preferred]
- Strong understanding of commercial HVAC and refrigeration systems
- Ability to troubleshoot difficult and complex repairs for electrical and mechanical systems
- Valid driver’s license with acceptable driving record
- Ability to lift up to 75 lbs. and work in confined spaces, rooftops, and varying weather conditions
- Journeyman or Master HVAC license [state or local, where applicable]
- Electrical troubleshooting beyond basic component replacement
Nice To Haves
- Experience with chillers, boilers, and/or BAS controls
- Factory training or OEM certifications
- Experience with BuildOps, Housecall Pro, or Service Titan [a plus]
Responsibilities
- Serve as a technical resource for the team.
- Coordinate field activities and priorities with dispatch/service management.
- Diagnose and repair commercial HVAC and refrigeration systems including rooftop units [RTUs], split systems, chillers, boilers, cooling towers, heat pumps, and refrigeration equipment
- Perform preventive maintenance, corrective maintenance, and emergency repairs
- Troubleshoot electrical, mechanical, pneumatic, and control system issues
- Read and interpret blueprints, wiring diagrams, schematics, and technical manuals
- Service walk-in coolers/freezers, reach-in units, ice machines, and commercial refrigeration systems
- Diagnose refrigerant leaks, compressor failures, control issues, and airflow problems
- Handle refrigerants in compliance with EPA regulations
- Work with building automation systems [BAS], thermostats, sensors, and control panels
- Verify system performance using gauges, meters, and diagnostic tools
- Identify efficiency opportunities and recommend system improvements
- Assist with escalations and communicate clearly with customers regarding system issues, repair options, and maintenance recommendations
- Complete service tickets, work orders, and inspection reports accurately and timely
- Maintain professional conduct on customer sites and represent the company positively
- Follow OSHA, EPA, and company safety protocols at all times
- Maintain clean and organized job sites
- Participate in on-call rotation as required.
- Mentor and train junior technicians
- Provide feedback on technicians
Benefits
- Medical / Dental / Vision
- PTO + Paid Holidays
- Referral Bonuses
- Technical Training Programs
- Incentive Compensation Programs
- Company vehicle, gas card, cell phone, and laptop/iPad
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
