HVAC Service Team Lead

BGIS•Seattle, WA

11d•Remote

About The Position

BGIS Integrated Technical Services (ITS) is seeking a skilled and motivated HVAC Service Team Lead to join our growing team in Seattle, WA/Portland, OR (Remote). This role is for a seasoned HVAC professional with leadership experience and a passion for delivering exceptional service. About BGIS ITS: BGIS ITS is a service-driven organization built on a foundation of highly trained, professional technicians. Formerly Millian Aire Enterprises, we joined the BGIS group in 2022- a global leader in integrated facility management services. With over 500 commercial field technicians in the U.S. and more than 7,000 globally, we are committed to delivering exceptional customer experiences through continuous training, support, and career development. About the Role: As the HVAC Service Team Lead, you’ll support the Regional Service Manager in overseeing commercial HVAC operations across multiple client sites. You’ll serve as the primary point of contact for escalations, guide a team of technicians, and ensure high-quality service delivery. This role combines hands-on technical work with leadership responsibilities, contributing to business growth and operational excellence.

Requirements

8+ years of commercial HVAC and refrigeration experience
3+ years in a supervisory or lead technician role
Proven ability to manage teams, conduct audits, and ensure safety and quality compliance
Experience with preventive maintenance, diagnostics, repairs, and equipment changeouts
EPA Universal Certification (required)
Valid driver’s license
Ability to pass drug, background, and driving record checks
Meet enhanced security clearance requirements
Willingness to work overtime, weekends, and on-call shifts as needed
Proficiency in servicing, installing, and troubleshooting: Commercial HVAC systems, Refrigeration systems and ice machines, Chillers, cooling towers, water source heat pumps, Building Automation Systems or Building Management Systems
Strong customer service and communication skills
Ability to work independently and manage time effectively
Familiarity with light commercial equipment

Nice To Haves

Familiarity with national accounts or multi-site operations
Valid HVAC Journeyman License (preferred)
Additional certifications such as NATE or HVAC Excellence are a plus
Experience with industry software (e.g., ServiceTitan, FastField, ServiceChannel – preferred but not required)

Responsibilities

Lead and support a team of HVAC service technicians
Act as the primary escalation contact for service issues
Provide daily direction and technical guidance to team members
Assist with dispatching and scheduling service and maintenance tasks
Review completed service and repair invoices
Contribute to process improvements and standard operating procedures
Hybrid schedule: two days in-office for administrative duties and three days in the field supporting staff and conducting site visits. (ex. 5-day work week)
Complete administrative follow-up tasks (approx. 25% of weekly duties)
Maintain professional relationships with clients and internal teams
Respond to service requests and resolve issues promptly
Conduct monthly audits to ensure service quality and compliance
Represent BGIS positively and uphold company values
Perform preventive and corrective maintenance across multiple facilities
Install, troubleshoot, and repair HVAC systems, ice machines, and refrigeration units
Respond to emergency service calls and routine maintenance requests
Document work in service management systems and ensure compliance with safety and environmental standards
Recommend enhancements and repairs based on site observations

Benefits

Hourly Rate: $50.00 - $55.00/hour ($104,000.00 - $114,400 annually based off 40 Hours work week)
Overtime is authorized: with approval from the Supervisor.
Per diem : $55 per day and lodging will be provided for authorized out-of-town travel and service.
Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure
Paid Holidays: 7 annually (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas)
401(k) Match: 5% employer contribution
BGIS Kickoff Tech Program – Choose One: $3,500 cash bonus, 40 additional hours of floating holidays, $1,250 technical training reimbursement
Company Vehicle: Take-home option available
Tech Tools: Company-issued cellphone and tablet
Annual Boot Voucher: Stay equipped with the right gear
Comprehensive Benefits: Health, life, and disability coverage
Corporate Discounts: Exclusive perks through ADP
Career Development: Ongoing technical training and certifications
Growth Opportunities: Clear paths for advancement and relocation