Commercial HVAC Coordinator

SUTTON BROS INC • Kernersville, NC

1d • Onsite

About The Position

Sutton Brothers Heating, Cooling, Plumbing, & Electrical has served Kernersville, Winston-Salem, Greensboro, and the surrounding North Carolina neighborhoods as a local, family-owned, one-stop shop for home comfort. From HVAC repair to electric vehicle charger installation, it is our mission to earn your trust by prioritizing customer needs and delivering quality service here in the Piedmont Triad. This role plays a vital part in ensuring smooth daily operations within the commercial service HVAC department. The ideal candidate will be a detail-driven communicator who thrives in a fast-paced environment and is passionate about supporting technicians, customers, and project timelines.

Requirements

• Advanced customer service skills.
• Great organization and ability to multi-task
• Excellent communication and time management skills.
• Knowledge of permit and inspection requirement for HVAC.
• Adhere to confidentiality.
• Strong attention to detail and ability to manage competing priorities.
• Comfortable working with spreadsheets and scheduling tools.
• High school diploma or equivalent.
• 2+ years of experience in HVAC industry scheduling/coordinating.

Nice To Haves

• Excellent verbal and interpersonal skills
• Efficient data entry skills
• Proactive and adaptable in a fast-paced environment.
• Well organized and ability to work independently
• Working knowledge of Service Titan

Responsibilities

• Coordinate daily scheduling for service calls and installations.
• Use Service Titan to manage jobs, assign technicians, and track progress.
• Maintain communication with field teams, builders, contractors, homeowners, vendors, and office personnel to ensure timelines are met.
• Monitor technician timesheets and job notes, assisting with payroll input and accuracy.
• Order locates, request permits, and manages documentation needed for project compliance.
• Update project statuses, close out jobs, and ensure accurate billing and invoicing.
• Support bonus tracking, job documentation, and follow ups for homeowners’ communication.
• Track inspections, permits, and warranty work across job types.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED