Commercial HVAC Account Manager

Kelso Industries•Phoenix, AZ

24d•Hybrid

About The Position

Kelso Building Services is a commercial HVAC and mechanical services company and part of Kelso Industries, a national platform building one of the strongest service organizations in the country. We keep critical building systems running for the people who depend on them — across a growing footprint of U.S. markets — and we are scaling fast and deliberately. We are building a field sales organization the right way: clear roles, clean ownership, real support behind the people who carry the customer relationships. The Account Manager sits at the center of that. This is not a cold-start hunting seat. It is the person we trust to protect and grow the relationships that keep our branches healthy.

Requirements

Five or more years selling, managing, and growing commercial service accounts — HVAC, mechanical, MEP, controls, or a closely related field.
A track record of keeping and growing accounts over multiple years, not just landing them once — references and numbers that show retention, renewal, and expansion.
Established, trusted relationships across your market — with facility and property managers, building owners, operators, and general contractors — that you have earned and maintained over time.
A working command of preventive-maintenance agreements and recurring service programs, and a feel for how to price and renew them at healthy margin.
Comfort owning a number and a forecast, and the discipline to keep a CRM clean.
A genuine consultative style — you lead with the customer's problem, not the pitch.
Spent years in commercial HVAC, mechanical, MEP, or an adjacent building-services trade, and you have built a reputation customers trust.
Ability to be effective in your first ninety days.

Nice To Haves

The right person walks in already knowing this market and the people in it.
You don't need a long runway to be useful.

Responsibilities

Own the ongoing health of a portfolio of commercial service customers in your market.
Keep customers, deepen relationships, and grow them — renewing preventive-maintenance agreements, protecting the relationship through every service touch, and expanding the work we do for each account over time.
Act as the steady, trusted point of contact our customers call first.
Focus on retention, maintenance-agreement renewals, and growth inside your existing book.
Acquire new customers in your market where they fit.
Work shoulder-to-shoulder with branch operations so what you sell gets delivered well.
Keep Salesforce honest and current — accurate forecasting is part of the job, not an afterthought.
Keep your portfolio of commercial accounts loyal — anticipate needs, resolve issues before they escalate, and make Kelso Building Services the obvious choice to stay with.
Own the renewal of preventive-maintenance and service agreements on your accounts, on time and at healthy margin, and convert one-time work into recurring programs.
Find and land the next project, the next site, the next scope inside accounts you already serve.
Bring in new logos in your market where they fit, and hand strategic, multi-site opportunities up to the right team with full context.
Be present in your market and present at the branch.