Commercial Garage Door Technician (Seattle)

Precision Door Service•Woodinville, WA

25d•$28 - $33

About The Position

The Commercial Garage Door Technician serves as the sales and service technician for garage doors, garage door openers, and related components. The technician provides multiple alternative recommendations for repair and replacement of necessary parts for garage doors. He or she will sell appropriate services or replacement options. The technician will interact with customers daily providing them with excellent customer service. Most residential service work is done on existing garage doors and opener systems. Work assignments are received from the call center or Customer Experience Specialist (CXS.) Any problems, questions, or issues will be referred to the Branch Manager for clarification or resolution. The Garage Door Technician is the first line of support for customers and is expected to maintain a neat and clean appearance and to treat all customers with decency and respect.

Requirements

Knowledge of materials, methods, and tools involved in the installation of garage doors, openers, and related components.
Knowledge of principles and methods for showing, promoting, and selling products or services to include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to take accurate measurements and estimate the materials needed.
Ability to provide excellent customer service by assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction.
Ability to identify mechanical problems and review related information to develop and evaluate options and implement solutions.
Ability to identify specific brands of doors, openers, keyless entry systems, and related components.
Ability to close sales deals.
Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of the work.
Ability to follow complex instructions and communicate effectively orally and in writing.
Ability to organize work for timely completion.
High school diploma or GED; supplemented by garage door experience, preferably in sales, installations, and repairs.
Proven sales experience closing deals directly with customers, preferably in the garage door industry.
Must possess a current valid driver’s license.

Responsibilities

Repair garage door service upon request.
Provide estimates for remodel and repair bid requests.
Attending and participating in all required safety meetings and training sessions.
Learning the basics of track alignment, track adjustment, adequate back hangs, operator arm, photo eye setting, and other door and operator repairs.
Learning basic door and operator maintenance skills and reviewing new products when appropriate.
Retaining an appropriate level of product knowledge for products offered.
Ensure all scheduled work is performed to the customer’s satisfaction and resolve issues or problems.
Reviewing Work Order/Invoice information for accuracy and completeness before departing the job.
Collection of payment for services rendered at time of job completion.
Promote Precision Door Service products and services wherever possible.
Ensure truck is fueled, serviced, and ready for operation prior to beginning of workday.
Ensure truck is restocked with appropriate service material daily.
Assisting in unloading of trucks when needed.
Maintain timecards for compensation through the company’s payroll software for accurate record keeping of time worked.
Perform a variety of secondary support tasks as requested by the Branch Manager