Commercial Flooring, Account Representative

ATLANTA FLOORING DESIGN CENTERS INC • Charlotte, NC

1d • Onsite

About The Position

The Commercial Flooring Customer Service Representative works in partnership with sales personnel to ensure the highest quality of service to commercial accounts while maximizing efficiency and acceptable profit margins within AFDC guidelines. This role is accountable for the timely delivery of quality flooring products and installation services for assigned clients. The ideal candidate is a customer service-oriented individual with a positive attitude, strong organizational skills, and self-discipline to support the commercial sales team. Effective communication and the ability to work well with diverse personalities are essential. Critical skills include the ability to read builder specifications, multi-task, maintain accuracy during data entry, data management, mathematical computation, and analysis.

Requirements

• A+ customer service skills
• Strong computer and internet skills
• Able to multi-task in a fast-pace environment
• Team player that works well with others
• High attention to detail
• Ability to follow operational procedures and manage data

Nice To Haves

• RFMS Background preferred but not required
• Working knowledge of commercial construction and flooring materials and processes a plus

Responsibilities

• Export or key quotes into RFMS proprietary software
• Generate purchase orders, work orders and other varied documents to insure on-time delivery
• Monitor and track orders to meet customer needs and installation schedules
• Act as liaison between suppliers and sales rep team to ensure everyone is up to date on material statuses to ensure proper communication with end user
• Communicate effectively with sales rep and QCs (Quality Control) to achieve overall job accuracy, including but not limited to – material procurement, scheduling, installation, QC field management
• Ensure that all jobs are complete, correct, and formatted consistently to meet the need of the end users
• Maintain job’s profit margin by requesting and inputting proper project information and/or documentation (i.e., Change Orders, Material Claims, etc.)
• Identify, research, and resolve customer issues
• Other duties as assigned

Benefits

• Bi-weekly payroll via direct deposit
• Eligible to participate in group health, dental & vision insurance plans after 60 days full-time employment
• Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment
• Retirement Plans: ESOP and 401k with match
• Paid Time Off (PTO) from first day of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees