Commercial Field Technician

ASPIRE COMMUNICATIONS LLC•Naples, FL

40d•$20 - $25•Onsite

About The Position

A commercial technician is responsible for installing, maintaining, and troubleshooting Summit Broadband's cable television, internet, and telephone services for business customers. You will be employed by Aspire Communications, working as a subcontractor for Summit Broadband. This role is looking for a lead to step in and help lead the commercial team.

Requirements

Proven experience in cable system installation, maintenance, and troubleshooting.
Strong organizational and communication skills.
Ability to bend, squat, lift.
Ability to manage multiple tasks and projects effectively.
Proficiency in technical support and customer service.
Valid driver’s license and ability to travel regularly.

Nice To Haves

Strong technical skills and the ability to work with a variety of equipment and tools.
Excellent problem-solving skills and the ability to work independently as well as part of a team.
Good communication skills are also important, as the technician may need to work with customers and other team members to resolve issues.

Responsibilities

Serve as the primary point of contact for communication with the summit management team.
Coordinate and assign tasks to internal technicians, ensuring effective job distribution and completion.
Monitor and document project and job information, including tracking technicians’ daily hours.
Ensure accurate and timely reporting of project status and job completion.
Act as the main point of contact for internal technicians, providing troubleshooting support and resolving technical issues.
Oversee the installation, configuration, and maintenance of cable television, internet, and telephone equipment at customer locations.
Perform cable splicing, termination, and system testing to verify performance and reliability.
Troubleshoot and repair any issues with the cable system to ensure optimal performance.
Provide technical support to customers experiencing service issues, ensuring high levels of customer satisfaction.
Address customer inquiries and concerns promptly and professionally.
Maintain inventory of necessary supplies and equipment.
Order supplies as needed to ensure operational efficiency.
Provide training and guidance to technicians and staff, fostering skills development and adherence to best practices.
Stay informed about new technologies and industry developments.
Implement necessary upgrades or changes to improve the cable system and service delivery.
Frequently travel to the Lakeland and Tampa areas for installations and support.