Technician, Commercial

Cogeco•Leonardtown, MD

1d•Onsite

About The Position

Support the growing commercial services sector by installing and supporting Breezeline’s Commercial Hosted Voice (VOIP), enterprise fiber, and small business (SMB) services. This role involves responding to trouble calls for Hosted Voice, commercial fiber circuits, and SMB services. Additionally, the technician will assist the Technical Operations construction team with Commercial fiber deployments and aid Network Engineers during optical and network upgrades.

Requirements

Associate Degree (A.A.) or equivalent from two years college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret a variety of extensive technical details in mathematical or diagram form and deal with several abstract and concrete variables.
Strong knowledge of Windows operating systems and Google Workspace
Layer 2/3 networking technology
Familiarity with VLAN and multicast
Back office enterprise network technologies preferable
PBX phone system and SIP phone experience desirable
Familiarity with data center environments desirable
Ability to perform clean cabling and professional installations
Ability to adhere to Local, Federal regulations and company policies.
Ability to carry, climb and work from a ladder
Ability to occasionally work in outdoor environments
Ability to differentiate between different sizes and colors of wires
Ability to drive a Company vehicle in a safe and responsible manner
Ability to work in tight spaces including bending, reaching and/or twisting
Ability to operate appropriate test equipment associated with position

Nice To Haves

Computer Networking: 1 year (Preferred)
LAN: 1 year (Preferred)

Responsibilities

Performing Hosted Voice service installations which includes working with internal sales and provisioning teams along with customer interactions for pre-qualification visits, site surveys, pre-installation and installations
Install Breezeline Hosted Voice phones/devices, commercial fiber routers and other CPE
Coordinate with the Sales and Business Services teams to design and implement hosted phone changes and additions to ensure minimal disruption to existing customer systems
Troubleshoot and analyze IP voice and data issues as well as working scheduled maintenance activities during commercial equipment upgrades
Coordinate with the Advanced Services Group during current customer system interruptions and device troubles
May assist local Technical Operations teams with additional tasks as approved by Manager Field Operations