Commercial Excellence Systems Analyst

Amcor•Oshkosh, WI

About The Position

The Business Systems Analyst supports the development, execution, and ongoing maintenance of commercial business systems across AFNA. This role partners closely with commercial functions—including Sales, Marketing, Pricing, Customer Service, Commercial Finance and R&D —to understand business needs and lead system improvements for key platforms such as Salesforce (SFDC) and related commercial reporting. Serving as the primary liaison to IT for all SFDC enhancements, the role also provides training, ad‑hoc reporting, and day‑to‑day system administration. In addition, the position supports other commercial enablement tools, including SalesLoft, Crystal, and BombBomb, ensuring teams have the resources required to operate efficiently and continuously improve productivity.

Requirements

Bachelor’s degree in applied marketing, business administration, finance, engineering or related field
Minimum 5 years of experience in Commercial roles (Sales, Marketing, Controlling, Customer Service).
Communication Skills – Demonstrates strong verbal, written and digital (audio/video) communication, effectively engaging with employees at all levels on a daily basis and with customers as needed.
Results Orientation – Consistently delivers timely, accurate, and detail‑driven data that aligns with business requirements to meet deadlines.
Analytical Skills – Thorough analytical, problem solving and conceptual skills, ability to think “out of the box”
Collaboration and Influencing – Works well with others, contributes positively to team dynamics, and supports collaborative efforts that drive business performance.
Strong Organizational Skills – Able to manage multiple priorities in a dynamic, fast-paced and virtual environment.
Influence the Business - Ability to lead and motivate cross-functional & cross-BU teams in and outside his/her control to outperformance levels
Proficiency in Office Software – Skilled in the Microsoft Office Suite, including Word, Excel, and PowerPoint.
We are seeking a dedicated individual who is committed to staying in this role for a minimum of 2 years to ensure continuity and stability in our team

Nice To Haves

Salesforce Business Administrator certification is preferred.
Preferably strong knowledge of packaging business or related industries such as consumer goods or process industries

Responsibilities

Oversee ongoing maintenance for key ValuePlus Enablers tools—including Salesforce (primary focus), SalesLoft, Crystal, and BombBomb—ensuring accurate access, strong data integrity, timely issue resolution, and reliable reporting and dashboards, as well as lead their effectiveness by delivering training, coaching, and ongoing support to cross‑functional teams.
Act as the central point of contact for commercial teams, providing timely and effective ad‑hoc support across all enabler platforms.
Serve as a key liaison with IT and team members for system troubleshooting, support, and continuous improvement initiatives.
Act as the primary resource for SFDC guidance within the Business Group, ensuring process alignment and driving system improvements based on commercial needs.
Collaborate globally across Business Groups to maintain SFDC consistency, particularly within Flexibles.
Build strong cross‑functional relationships through clear communication, proactive engagement, and consistent service delivery.
Contribute to the development of key reports and dashboards that strengthen business intelligence and support leadership decisions.

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)