Commercial Excellence Leader - North America
About The Position
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. The Commercial Excellence Senior Manager – Genetic Sciences Division (GSD) will act as a commercial operational partner to North America (NA) GSD – Commercial teams moving strategy to action and lead the execution of best-in-class Sales Force Effectiveness operating models to maximize sales team performance and AOT growth. You will be part of the GSD Sales Operations function and also Center of Excellence for Sales Force Effectiveness & Training (SFE); additionally, you will partner with all the Global Commercial Processes and Operations (CP&O) functions, working collaboratively across GSD to drive a culture of continuous sales improvement and high performance.
Requirements
- Bachelor’s degree required (Business or related preferred); MBA preferred
- SalesForce CRM trainer/facilitator certification preferred
- 10+ years commercial / commercial operations experience, including 5+ years in leadership roles driving commercial performance and commercial ops teams
- Commercial operations and sales leadership experience in life and genetic sciences, driving consumables growth, instrumentation sales, and large strategic deals.
- Proven success in continuous improvement (e.g., PPI, Kaizen), sales processes, digital/AI systems & tools, analytics, team development
- Proactive, self-motivated leader with strong initiative, excellent interpersonal skills, and a results-driven mindset.
- Strong Salesforce.com expertise and sales process management (AI, funnels, dashboards)
- Advanced analytics skills (SFDC, AI tools, Excel, Power BI, data visualization)
- Deep knowledge of Sales Force Effectiveness methodologies and commercial analytics
- Ability to lead cross-functionally and influence in complex, matrixed organizations
- Strong communication to senior leaders
- Proven stakeholder influence & management and ability to drive alignment across all levels
- Track record of driving transformation and continuous improvement in a dynamic commercial environment
- Ability to lead through ambiguity with resilience and a growth mindset
- Experience in coaching, talent development, and building organizational capability
- Strong alignment with company values on Integrity, Intensity, Innovation, and Involvement and high ethical standards
- Commercial & customer mindset, ability to turn strategy to action and strong analytical / system capabilities
- Excellent program management skills with ability to lead multiple initiatives
Responsibilities
- Lead the deployment & adoption of a scalable Commercial Excellence Standard Work operating model for GSD, driving sales force effectiveness, CRM / Digital tool training and adoption, revenue predictability, and execution discipline across North America GSD, with influence on global GSD adoption
- Act as a commercial partner for the GSD Commercial Leadership team, translating growth priorities into data-driven sales strategies e.g. sales process update to support core products growth, funnel & forecast performance, sales skills focus on optimizing revenue, territory planning, and go to market investment prioritization
- Drive the Sales Force Effectiveness (SFE) strategy and sales force efficiencies across NA GSD, with cross functional alignment across Centers of Excellence (SFD/SFE, Analytics, Platforms, Pricing), delivering advanced analytics, performance insights, and AI-enabled digital tools & training to improve effective selling time, customer experience & commercial performance.
- Lead continuous improvement across GSD sales teams through Standard work, Sales skills training, KPI governance, and kaizen methodologies, embedding a high-performance culture across the commercial organization
- Focused on achieving NA GSD AOP, supporting weekly, MBR, QBR requirements and influencing GSD Globally
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Senior
