Commercial Driver License (CDL) Examiner

State of Oregon•The Dalles, OR

3d•Onsite

About The Position

The Oregon Department of Transportation Driver and Motor Vehicles Division is hiring a Transportation Services Representative 2 – Commercial Driver License (CDL) Examiner for its Field Services Group in The Dalles. The role provides customer service at the DMV, processes customer transactions, reviews vehicle and driver documents, and conducts behind-the-wheel tests in passenger and commercial vehicles. The examiner interprets and explains rules and regulations accurately and with integrity while providing exceptional customer service. The position serves the public with vehicle titling and registration, permits, driver licenses, instruction permits, and identification cards. Duties also include verifying identity, conducting vision tests, taking photographs, administering driver license examinations and skills tests, inspecting applications, entering and processing information, handling payments and balancing receipts, answering complex customer questions, and physically examining vehicles in all weather conditions. Travel and work at other offices in the region may be required based on business needs, along with attendance at training sessions. The position is based in The Dalles, Oregon. Driving is an essential function, and a valid U.S. driver license with an acceptable driving record is required. The role is represented by the Service Employees International Union (SEIU).

Requirements

Three years of public contact or customer service experience involving in-person or telephone interactions to provide information about services and programs.
At least one year of the required public contact experience must involve explaining and interpreting rules, programs, and procedures; explaining requirements; and gaining compliance.
Experience or training using computers to retrieve and input data.
Three months of experience collecting money and making change.
An associate degree may substitute for one year of public contact experience.
A valid U.S. driver license and an acceptable driving record; the license does not have to be issued in Oregon.
Driving is an essential function of the position.

Nice To Haves

Experience working in a fast-paced environment with changing priorities and deadlines.
Demonstrated ability to remain calm in difficult or stressful situations.
Experience handling multiple assignments with frequent interruptions.
Experience effectively interpreting and communicating complex rules and policies to customers.
Ability to work collaboratively in a team environment.

Responsibilities

Assist the public with titling and registering vehicles and obtaining over-the-road permits.
Process applications for licenses, instruction permits, and identification cards.
Verify applicants’ identities using documents, biometric information, and demographic data.
Conduct and interpret vision tests and take photographs.
Conduct driver license examinations, including behind-the-wheel tests for regular Class C vehicles and CDL, at-risk CDL, and farm endorsement skills tests.
Administer, correct, and explain driver license laws.
Inspect applications and documentation for completeness and accuracy.
Input, interpret, and process information in database or software programs.
Account for documents and money received, maintain established balance standards, and balance receipts at the close of each business day.
Communicate with customers from various backgrounds and accurately answer complex and unique questions in a timely manner.
Perform physical examinations of vehicles in all weather conditions.
Travel to and work in other offices within the region as required by business needs.
Attend training sessions as needed.