Commercial Driver License (CDL) Examiner

State of Oregon•The Dalles, OR

5d•$4,312 - $5,988•Onsite

About The Position

The Oregon Department of Transportation’s Driver and Motor Vehicles Division is hiring a Transportation Services Representative 2 – Commercial Driver License (CDL) Examiner in The Dalles. The examiner provides customer service and processes DMV transactions, reviews the validity and completeness of vehicle and driver documents, and explains rules and regulations. The role includes conducting behind-the-wheel examinations in passenger and commercial vehicles, including CDL, at-risk CDL and farm endorsement skills tests. The position also involves assisting customers with vehicle titling and registration, permits, licenses, instruction permits and identification cards; verifying applicant identity; conducting vision tests; taking photos; processing information in databases or software; and accounting for documents and money received. Physical vehicle examinations may be performed in all weather conditions. Travel to other offices within the region and attendance at training may be required based on business needs. This is an onsite position in The Dalles. The role requires a valid U.S. driver license and an acceptable driving record. The position is represented by SEIU.

Requirements

Three years of public-contact or customer-service experience providing information about services and programs in person or by phone; at least one year must involve explaining and interpreting rules, programs and procedures, explaining requirements and gaining compliance. Completion of an associate's degree may substitute for one year of public-contact experience.
Experience or training using computers to retrieve and input data.
Three months of experience collecting money and making change.
A valid U.S. driver license and an acceptable driving record.

Nice To Haves

Experience working in a fast-paced environment with changing priorities and deadlines.
Demonstrated ability to remain calm in difficult or stressful situations.
Experience handling multiple assignments with frequent interruptions.
Experience interpreting and communicating complex rules and policies effectively to customers.
Ability to work collaboratively in a team environment.

Responsibilities

Assist the public with vehicle titling, registration and over-the-road permits.
Process applications for licenses, instruction permits and identification cards.
Verify applicant identity using documents, biometric information and demographic data; conduct and interpret vision tests and take photos.
Conduct driver license examinations, including behind-the-wheel tests for regular Class C and commercial vehicles, at-risk CDL tests and farm endorsement skills tests.
Administer, correct and explain driver license laws.
Inspect applications and documentation for completeness and accuracy.
Input, interpret and process information in databases or software programs.
Account for documents and money received, maintain established balance standards and balance receipts at the end of each business day.
Answer complex and unique customer questions accurately and promptly, communicating with customers from varied backgrounds.
Perform physical examinations of vehicles in all weather conditions.
Travel to other offices within the region and attend training sessions as needed.