Commercial Door & Hardware Estimator/Customer Service Rep.

SBP Careers•Bethlehem, PA

4d•Onsite

About The Position

Commercial Door & Hardware Estimator / CSR will be working directly with customers, inside & outside sales to provide accurate / on-time quotes and orders to our valued customers.

Requirements

General computer knowledge required, including use of internet and email, MS Office.
Basic math skills (fractions, decimals, division, multiplying, adding, subtracting)
Keyboarding skills
Ability to use a calculator, able to read, write and understand English
Ability to communicate effectively and to articulate clearly
Ability to use a multi-line phone system, occasional out-bound calling

Nice To Haves

6+ years customer service experience and or millwork experience (preferred but not required)

Responsibilities

Receiving quotes through e-mail and over the phone.
Working with customers during the estimation process, to ensure accuracy and alignment with their requests.
Estimating commercial doors, commercial frames, and hardware with our quoting program.
Candidates should understand various fire labeling requirements based on building codes and occupancy requirements.
Collaborate with cross-functional teams to gather insights and refine estimates.
Maintain meticulous records of all project-related information.
Double checking / proofing quotes & releasing them into orders.
Follow-up with orders directly with our customers – Such as lead-time changes, back-orders, customer changes, etc.
Resolve customer complaints by researching the order history and taking this position of incorrect products or services.
Follow up to ensure that appropriate changes are made to resolve customer’s problems.
Solicit sale of new or additional services or products including upselling and add-on selling.
Conduct all activities in a safe manner adhering to company safety standards
Continuously work towards a “one team” concept with outside sales representatives
Actively participate in departmental goal setting and go achievement.
Maintain positive relationships with customers.
Work well with outside sales representatives.
Provide stellar customer service and exceed the customer's expectations.