Commercial Dock & Door Technician

ISS•Thousand Oaks, CA

1d•Onsite

About The Position

The Commercial Dock & Door Service Technician is responsible for the operation, replacement, repair, and maintenance of commercial doors (automatic, hollow metal & overhead, locks & door hardware, door access card readers), docks (levelers, seals, bumpers, etc.), commercial gates (pedestrian and vehicle gates), and all related equipment in commercial and industrial settings. Work involves the lifting of heavy mechanical equipment and apparatus, and may be performed in areas of extreme heat, cold, and/or noise. This position receives and responds to service calls, takes immediate action to resolve emergency situations or system breakdowns. Ensure all preventive maintenance is completed and necessary repairs are always made. Takes pride that work area is always clean, safe, and that equipment meet delivery specifications. Communicates with ISS and Customer operations management teams, tenants/utility system end users, and Business Unit Stakeholders.

Requirements

Minimum of eight (8) years of experience in performing maintenance and repairs on overhead doors, dock levelers, all gate types, and door card access readers.
Experience with customer line of business.
Experience with customer building type(s).
Basic mechanical skills including knowledge of corresponding tools in these trades.
Strong communication, problem solving, and analytical skills.
The ability to think through complex situations critically is a must with excellent problem-solving/troubleshooting skills.
Works and participates well as a team member.
Good organization skills; disciplined approach to daily activities; takes a sense of pride in all aspects of the job.
Presents self in professional manner: neat appearance and grooming.
Able to produce a quality work product in a prompt, safe and efficient manner.
Ability to work without supervision and appropriately with multiple deadlines.
Ability to work a flexible schedule, with nights, weekends, and Holidays.
Maintain a good attendance record, including notification in the event of tardiness and absence.
Reads and interprets Piping & Instrument Drawings (P&IDs), Floor Plans, Site Maps and/or Electrical Diagrams.
Experience & proven ability to install/demo/repair general building infrastructure i.e. paint/patch, flooring, windows, doors, hardware.
Experience & proven ability to safely secure hydronic and electrical systems for maintenance.
Ability includes welding, steel fabrication, and electrical.
Knowledge of operation of building auxiliary systems i.e. fire-life safety, stand by emergency generators.
Familiarity of general building systems i.e. vertical lift equipment, overhead doors.
Ability to write, execute written and oral instructions and perform arithmetic calculations.
Strong knowledge of safe work practices and procedures typical for maintenance operations.
Ability to safely climb ladders, lift heavy objects and perform other physically demanding tasks.
Safely and skillfully use all types of related hand and power tools.
Excellent computer proficiency skills (Word, Outlook, CMMS Systems, Smartphone Systems).
Performs operation, replacement, repair, and maintenance of all commercial doors, docks, gates, door card access readers, and all related components.
Skilled in electrical and hydraulic troubleshooting with a mechanical mindset, leadership skills and extensive knowledge in dock leveler and door repairs.
Door/Lock hardware repairs and installation.
Self-Performs preventive maintenance work orders from PM Calendar.
Routine and preventive maintenance duties including inspection, maintenance, lubricating parts, adjusting mechanisms as needed, replacing worn or damaged components on all door types, dock levelers, gates, and door card access readers and all related equipment.
Works closely with the “Manager” to optimize the Preventative Maintenance Program.
Responds to trouble calls; works closely with Operations to ensure efficient operations; maintaining records, logs and files as required.
Perform scheduled rounds and visual inspections on all door and gate types.
Ensures services/maintenance is executed according to established standards.
Identify deficiencies through regular and thorough inspection of facility infrastructure.
Proactively mitigate slip, trip, fall hazards.
Effective LOTO (lock out, tag out) compliance.
Inspect mechanical, electrical systems, trace electrical circuits, record inspections, and write reports to Supervisors.
Assists other Mechanics, Electricians, and Operators with major repairs and maintenance of facility equipment.
Ensures regulatory compliance associated with in scope TS services.
Operates support equipment including forklift, cranes, pay loaders (as needed), and moving vehicles.
Maintains tools and orders supplies as required for installation and repairs.
Complies with departmental policy for safe storage, usage and disposal of hazardous materials.
Follows safety practices, and utilize protective clothing and equipment as required by OSHA. Know the whereabouts of all emergency equipment (i.e. fire extinguishers, eyewash and shower stations, first aid supplies, breathing apparatus, etc.).
Safely use hand tools, power tools and test instruments to maintain, troubleshoot and repair various types of equipment.
Supports customer satisfaction processes by ensuring customers are informed about the status of their request in a timely and accurate manner.
Maintains operation and maintenance manuals for all equipment. Record all tests, scans and inspections as directed.
Maintains all tests, logs and manuals in an efficiently organized manner.
Ensures accurate and timely documentation.
Follows good housekeeping standards.
Complete detailed records of all work to be documented in the CMMS system.
Perform any additional duties on an as “required” basis where such duties are within the scope of contractual obligations.

Nice To Haves

Experience with customer line of business
Experience with customer building type(s)
Basic mechanical skills including knowledge of corresponding tools in these trades
Expert Level (Level IV) – are the masters of their craft, skilled in electrical and hydraulic troubleshooting with a mechanical mindset, leadership skills and extensive knowledge in dock leveler and door repairs

Responsibilities

Operation, Replacement, Repair and Maintenance of Commercial Doors (Automatic, Hollow Metal & Overhead, Locks & Door Hardware, Door Access Card Readers), Docks (Levelers, Seals, Bumpers, etc), Commercial Gates (Pedestrian and Vehicle Gates), and all related equipment in the commercial and industrial settings.
Receives and responds to service calls, takes immediate action to resolve emergency situations or system breakdowns.
Ensure all preventive maintenance is completed and necessary repairs are always made.
Takes pride that work area is always clean, safe, and that equipment meet delivery specifications.
Communicates with ISS and Customer operations management teams, tenants/utility system end users, and Business Unit Stakeholders.
Reads and interprets Piping & Instrument Drawings (P&IDs), Floor Plans, Site Maps and/or Electrical Diagrams.
Installs/demos/sets up/repairs general building infrastructure i.e. paint/patch, flooring, windows, doors, hardware.
Safely secures hydronic and electrical systems for maintenance.
Welding, steel fabrication, and electrical work.
Knowledge of operation of building auxiliary systems i.e. fire-life safety, stand by emergency generators.
Familiarity of general building systems i.e. vertical lift equipment, overhead doors.
Writes, executes written and oral instructions and performs arithmetic calculations.
Strong knowledge of safe work practices and procedures typical for maintenance operations.
Safely climbs ladders, lifts heavy objects and performs other physically demanding tasks.
Safely and skillfully uses all types of related hand and power tools.
Performs operation, replacement, repair, and maintenance of all commercial doors, docks, gates, door card access readers, and all related components.
Performs door/lock hardware repairs and installation.
Self-performs preventive maintenance work orders from PM Calendar.
Performs routine and preventive maintenance duties including inspection, maintenance, lubricating parts, adjusting mechanisms as needed, replacing worn or damaged components on all door types, dock levelers, gates, and door card access readers and all related equipment.
Works closely with the “Manager” to optimize the Preventative Maintenance Program.
Responds to trouble calls; works closely with Operations to ensure efficient operations; maintaining records, logs and files as required.
Perform scheduled rounds and visual inspections on all door and gate types.
Ensures services/maintenance is executed according to established standards.
Identifies deficiencies through regular and thorough inspection of facility infrastructure.
Proactively mitigates slip, trip, fall hazards.
Ensures effective LOTO (lock out, tag out) compliance.
Inspects mechanical, electrical systems, traces electrical circuits, records inspections, and writes reports to Supervisors.
Assists other Mechanics, Electricians, and Operators with major repairs and maintenance of facility equipment.
Ensures regulatory compliance associated with in scope TS services.
Operates support equipment including forklift, cranes, pay loaders (as needed), and moving vehicles.
Maintains tools and orders supplies as required for installation and repairs.
Complies with departmental policy for safe storage, usage and disposal of hazardous materials.
Follows safety practices, and utilizes protective clothing and equipment as required by OSHA. Knows the whereabouts of all emergency equipment (i.e. fire extinguishers, eyewash and shower stations, first aid supplies, breathing apparatus, etc.).
Safely uses hand tools, power tools and test instruments to maintain, troubleshoot and repair various types of equipment.
Supports customer satisfaction processes by ensuring customers are informed about the status of their request in a timely and accurate manner.
Maintains operation and maintenance manuals for all equipment. Records all tests, scans and inspections as directed.
Maintains all tests, logs and manuals in an efficiently organized manner.
Ensures accurate and timely documentation.
Follows good housekeeping standards.
Completes detailed records of all work to be documented in the CMMS system.
Performs any additional duties on an as “required” basis where such duties are within the scope of contractual obligations.