Commercial Demand Planner - Away From Home

Luigi Lavazza S.p.A.

5d•Hybrid

About The Position

At Lavazza North America, the Commercial Demand Planner-Away From Home (AFH) plays a pivotal role in driving business success by creating accurate demand forecasts that support our commercial objectives and ensure seamless delivery to our customers. This role is integral to optimizing production efficiency, achieving sales channel goals, mitigating risks, and minimizing inventory obsolescence. As the Commercial Demand Planner for the Away from Home (AFH) channels in the US and Canada, you serve as a strategic partner to Sales and Marketing, translating commercial insights into actionable demand plans that drive revenue growth and customer satisfaction across Away From Home (AFH) channels. This role bridges demand planning with commercial strategy, ensuring alignment with customer segmentation, promotional planning, and market dynamics.

Requirements

Four-year college degree from an accredited institution
3+ years of experience in demand planning, demand analytics, sales planning, supply chain & logistics or operations.
Business reporting, and/or data analytics experience required
Demonstrated ability to interface with key functions to integrate inputs from sales, marketing, supply chain, and operations into actionable plans.
Demand or Supply Chain functional experience and an appreciation for end-to-end business managing processes.
Keen sense for analyzing data and drawing out relevant business insights
Demonstrated process improvement and project leadership skills
Inquisitive, highly accountable nature to drive to root causes and seek creative solutions
A commitment to teamwork, hustle, and shared accountability (with sales, marketing, product, supply chain, finance and operations partners) are absolute requirements.
Experience using sales and forecasting systems and tools (SAP/APO, ForecastX, OMP, etc.)
Advanced proficiency in Microsoft Excel and PowerPoint required

Nice To Haves

Experience with FMGC industry strongly preferred
Experiece with PowerBI or other business intelligence tools strongly preferred

Responsibilities

Assist in developing short and long term plans which act as the basis for supporting companywide goals and objectives
Engage sales, marketing, and operations leaders resulting in a detailed sales forecast for the 12-24 month demand plan in support of an Integrated Business Planning (IBP/S&OP) process
Collaborate with key partners (both internal and external) in sales, marketing and finance to obtain consistent forecast inputs and address gaps that may arise
Taking a pro-active approach to the potential risks in product availability and proposing mitigation strategies, partnering also with corporate stakeholder within Lavazza Group HQ
Ensure forecasts are updated in a timely manner
Monitor and improve forecast accuracy (Quality & Bias) by diagnosing issues, identifying the drivers of variance (exceptions) and by adjusting for abnormal demand
Review and manage statistical forecasting methods where this strategy is implemented
Continually improve the process and providing feedback to the business channel
Implement new processes and procedures that support the Step 2 process from beginning to end and ensure adherence
Lead the internal sales operations and analytics team providing service to the field sales team
Manage communications between internal and external demand functions
Other projects and assignments as needed