Commercial Data Excellence Manager (Raleigh, NC)

JT International S.A.•Raleigh, NC

4d•Onsite

About The Position

The Commercial Data Excellence Manager ensures commercial data is accurate, consistent, trusted, and ready for business use across Sales & Marketing functions, Business Applications (CRM, MicroStrategy, Power BI) and related reporting processes. This role leads day-to-day data-quality routines, master-data coordination, vendor data checks, issue resolution, and business alignment with D&IT. The manager works closely with SD&I leaders and cross-functional partners to strengthen data governance and improve confidence in commercial reporting and decision-making.

Requirements

BA degree is preferred. Equivalent combination of education and experience will be considered;
Experience in FMCG, CPG, tobacco/nicotine, retail, or another route-to-market commercial environment preferred.
Experience managing commercial data, data quality, data governance, reporting data, or related business operations.
Strong understanding of how commercial data supports customers, outlets, products, territories, contracts, programs, reporting, and business decisions.
Ability to turn business needs into practical data standards, validation routines, and issue-management processes.
Strong problem-solving skills, attention to detail, and ability to lead root-cause analysis across business and technical teams.
Working knowledge of reporting, CRM, and data platforms such as MicroStrategy, Power BI, Synergy/CRM, databases, or data integration tools.
Strong communication and stakeholder-management skills with the ability to partner across Sales & Marketing functions, Finance, Strategic Insights, D&IT, Legal, and external vendors.

Responsibilities

Commercial master data management: Define and maintain clear standards, ownership routines, and controls for commercial master data. Manage key data areas such as customers, outlets, products, territories, contracts, reporting hierarchies, and reference data. Help keep master data aligned across source systems, reporting tools, and related business processes.
Data quality and issue resolution: Set practical data-quality expectations for accuracy, completeness, consistency, timeliness, and usability. Create simple monitoring routines and issue tracking so data concerns are visible and addressed quickly. Lead follow-up on recurring or high-impact issues, including root-cause reviews, action plans, and closure.
1st and 3rd party data stewardship: Oversee routines for commercial data created internally and data received from external partners or vendors. Coordinate onboarding, validation, refresh checks, and change management for third-party data sources. Work with vendors, D&IT, Finance, and Sales & Marketing functions to resolve data issues and support reliable business use.
Data governance and metadata operations: Operationalize the commercial data-governance framework established by the SD&I Lead Manager. Maintain clear ownership, business definitions, key data elements, and regular governance routines. Coordinate data access, retention, and usage expectations with D&IT, Legal, Corporate Affairs, People & Culture, and business stakeholders.
Data change support and D&IT coordination: Review system, vendor, program, and reporting changes to understand potential data impacts. Support business validation and readiness checks for new data feeds, system changes, and major updates. Coordinate with D&IT, SD&I managers, and business owners so data changes are understood, tested, and ready before implementation.
Cross-functional collaboration: Partner with the core team to resolve Synergy/CRM source-system issues that affect field execution, program setup, customer data, or downstream reporting. Partner with stakeholders to ensure MicroStrategy and Power BI users have access to reliable, well-defined, and trusted commercial data. Partner with the Strategic Insights function to confirm that third-party data sources, market definitions, and commercial datasets are sufficiently governed to support category, consumer, and strategic insight work. Work with Finance, Sales & Marketing functions, D&IT, Legal, Corporate Affairs, and People & Culture to align data standards with business processes, compliance expectations, and enterprise governance requirements.