Commercial Data Analyst
USALCO•Baltimore, MD
•Remote
About The Position
Usalco is the essential catalyst for clean water — and our commercial team is on the front lines of that mission every day. As our Commercial Data Analyst, you will serve as the connective tissue between our ERP system, Salesforce CRM, and the commercial decisions that drive our business forward. The Commercial Data Analyst generates insights and reports for sales and account management teams to make confident decisions.
Requirements
- 4 – 6 years of experience in a commercial, sales operations, or business analyst role
- Hands-on Salesforce experience — reports, dashboards, and data hygiene — is a must
- Advanced Excel proficiency; Power Query experience preferred
- Demonstrated ability to identify and flag data quality issues before they surface in reporting
- Strong communication skills — able to translate data findings into plain-language business insights
Nice To Haves
- Experience in specialty chemicals, water treatment, distribution, or industrial manufacturing
- Proficiency in SQL or Power BI
- Familiarity with ERP systems and ERP-to-CRM data flows
- Salesforce Administrator certification or equivalent experience
Responsibilities
- Own the commercial reporting layer — pipeline, win/loss trends, customer service metrics, revenue by customer, segment, region, and product
- Reconcile self-reported new and lost business entries in Salesforce against ERP actuals to improve data integrity and accuracy
- Build and maintain dashboards in Salesforce and/or Power BI that support daily decision-making for the commercial team
- Define and audit commercial KPIs; assess customer segmentation to identify and target high-value accounts
- Maintain customer master data segmentation fields and work with sales to update gaps.
- Identify root causes of master data quality gaps across the ERP and Salesforce, and work with IT and operations to resolve them
- Deliver regular commercial performance summaries to commercial leadership with clear, actionable takeaways
- Partner with commercial teams to support and track execution of key commercial initiatives — not just own reporting, but drive accountability and visibility into progress
- Partner with commercial operations on bid optimization and margin defense; support bids and contract reviews by the Senior Leadership Team under existing Delegation of Authority
- Support pricing analysis, territory performance reviews, and customer growth and churn reporting
- Leverage best-in-class AI tools to surface deeper commercial insights and accelerate analysis — including predictive modeling and anomaly detection
- Build a predictive analytics and early warning operating system that enables the commercial team to act on leading indicators, not just lagging results
- Track and analyze market intelligence and key industry trends at a regional and local level to inform commercial strategy and competitive positioning
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
