Commercial Credit Administration Associate II (Hybrid)

First Citizens Bank•Raleigh, NC

3d•Hybrid

About The Position

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. The preferred locations are: Raleigh, NC or Morristown, NJ or Santa Clara, CA. The Commercial Credit Admin Advisor is a member of a dynamic team that supports FCB's credit risk rating process, including systems and models. This role will be responsible for answering questions on how to use the newly implemented risk rating process and related platforms. The questions can range from explanation and interpretation of borrower financial inputs into the risk rating models, to explanation of functionality of the credit rating systems, to interpretation of results. The role will need to be familiar with financials spreading and underwriting support tools like Moody's CreditLens.

Requirements

Bachelor's Degree and 4 years of experience in Ability to communicate effectively to business and technical audiences. A self motivated work ethic that includes the ability to think critically and leverage provided materials (job aids, procedures, policies, etc.) to find answers to questions.
OR High School Diploma or GED and 8 years of experience in Ability to communicate effectively to business and technical audiences. A self motivated work ethic that includes the ability to think critically and leverage provided materials (job aids, procedures, policies, etc.) to find answers to questions.

Nice To Haves

Prior experience with Loan Origination systems (nCino) and/or spreading systems (Moody's CreditLens).
Interest in learning about credit risk rating models and loan systems.
Good communication skills to communicate appropriately with users and Tier 2 support.
Must be a team player.

Responsibilities

User Support - Demonstrate knowledge of the various credit risk rating/financials spreading platforms (such as Moodys Creditlnes and nCino) and FCB's configuration in order to answer user questions related with system access, error messages, risk rating model inputs and interpretation of results. Communicate regularly with users via multiple channels, including helping them interpret risk rating in the context of portfolio specific policies. Appropriately escalate issues, as needed, and recommend enhancements to process and/or platform based on user issues, without explicit user direction.
Collaboration – Collaborate closely with groups across multiple departments such as technology, modeling, underwriters as needed to resolve user identified issues in a timely manner.
Operational Support - Update existing job aids and create new ones as needed. Maintain a list of new FAQs needed and work with relevant teams to create them. Where needed, contribute to adjacent and non-adjacent credit projects and initiatives within Credit Administration.
Data Analysis - Generate support issue stats at a regular cadence.