Commercial Counsel

Outreach • Seattle, WA

3d • Remote

About The Position

Outreach is seeking a Commercial Counsel to join its growing Legal team. This role will focus on revenue-side contract processes, primarily negotiating customer-facing commercial agreements, and providing additional legal support across the business. The Commercial Counsel will ensure agreements protect customer trust while enabling Outreach to deliver and improve its AI-powered platform. This is a remote position.

Requirements

• 3-5 years of legal experience, with at least 1-2 years focused on commercial SaaS agreements (in-house or at a firm representing technology clients)
• Direct experience negotiating customer-facing agreements (MSAs, NDAs, DPAs, Order Forms)
• Working knowledge of data privacy frameworks (GDPR, CCPA/CPRA, or equivalent)
• Ability to spot issues and recommend practical, business-focused solutions that balance speed with risk management
• Understand how to balance competing priorities
• Comfortable in a high growth dynamic, evolving environment
• High level of attention to detail with excellent organizational skills and dedication to accuracy
• Excellent interpersonal and communication skills, demonstrating perseverance, humor, and dedication while displaying a strong backbone when needed
• J.D. or equivalent degree from accredited law school
• Active member of the bar in at least one state in the United States
• Proficiency with customer and contract management tools (Ironclad, Salesforce, Docusign) and the MS Office suite, including advanced Word skills

Nice To Haves

• Interest or experience in privacy, artificial intelligence (AI), the EU AI Act, and other emerging SaaS product topics is a plus

Responsibilities

• Negotiate, draft, and review commercial agreements, primarily customer AI SaaS master service agreements, non-disclosure agreements, data processing addendums, security and AI terms
• Gather internal feedback from other reviewers in the customer contracting process – work with sales and business teams to identify requests and determine with internal departments the best approach to meeting those needs
• Protect customer data and personal data by ensuring contract terms align with Outreach’s obligations under GDPR, CCPA/CPRA, UK privacy law, and the EU AI Act
• Enforce organizational contract policies and procedures
• Assist in the evaluation and updating of company document templates
• Partner with Sales, Revenue Operations, and Deal Desk to gather internal feedback, resolve contracting bottlenecks, and accelerate time-to-close
• Identify and implement improvements to contract workflows, templates, and playbooks to increase efficiency as deal volume scales
• Support other legal team projects as needed, including negotiating vendor and partner agreements

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level