Commercial Coordinator – Aftermarket Team
About The Position
OGD Overhead Garage Door is a nationwide overhead door and dock company that is changing the way garage door companies do business. With our training facility in Fort Worth, TX — and our dedication to growth and innovation — OGD has been named one of the best companies to work for across the country. For over a decade, we’ve delivered superior service to residential and commercial customers nationwide. We are seeking a detail-oriented and highly organized Commercial Coordinator to join our Aftermarket team in Fort Worth, TX. In this full-time, in-office role, you will support the aftermarket business by coordinating scheduling, order processing, customer support, and collections — working closely with technicians, vendors, customers, and internal teams to ensure jobs, orders, and accounts run smoothly and on time. The ideal candidate thrives in a fast-paced environment and demonstrates exceptional communication, organization, and problem-solving skills.
Requirements
- Previous scheduling, dispatching, or customer-facing coordination experience, ideally in construction, trades, or service-based industries
- Prior experience with customer service over the phone
- Strong organizational and time management skills
- Excellent written and verbal communication
- Ability to work effectively under pressure and manage multiple priorities
- Proficiency in scheduling and CRM software (ServiceTitan, Salesforce, or similar tools a plus)
- Strong computer literacy, including confident use of email and standard office applications
Responsibilities
- Schedule and dispatch technicians for aftermarket service and install jobs based on skill set, location, and project timelines
- Monitor job progress and adjust schedules as needed to meet customer expectations and deadlines
- Communicate with customers regarding scheduling updates, arrival times, and reschedules
- Maintain and update scheduling software with current job statuses and technician availability
- Process purchase orders and customer orders accurately and efficiently
- Maintain open communication with vendors and customers to keep them informed of material ETAs and order status
- Track orders from entry through fulfillment, following up on delays or discrepancies
- Coordinate with vendors/suppliers on parts availability, lead times, and pricing
- Serve as a primary point of contact for aftermarket customers via phone and email
- Respond to customer inquiries regarding orders, scheduling, service status, and invoicing
- Resolve customer issues promptly and professionally, escalating complex matters as needed
- Monitor accounts receivable for the aftermarket portfolio and follow up on past-due balances
- Communicate proactively and professionally with customers regarding outstanding invoices
- Coordinate with accounting/finance to resolve billing discrepancies
- Collaborate with project managers, sales, and operations teams to ensure accurate job documentation and timelines
- Assist in managing workload priorities and technician capacity
- Provide administrative support as needed to help the department run smoothly
- Other job duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
