Commercial Collections Representative

Wells Fargo•Des Moines, IA

14d•Hybrid

About The Position

Wells Fargo is seeking a Commercial Collections Representative as part of the Commercial Banking Operations Division. In this role, you will support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research. You will research credit and account information, handle workout and restructuring problem loans and restructuring payment plans. You will also review account equity to determine loss projections, monitor portfolio for policy compliance and adherence to risk ratings, and assist in the training of entry-level staff. You will participate in conducting issue-specific training in conjunction with a Manager, utilizing a high degree of knowledge and understanding of company policies and procedures and executing without issue. You will lead by example, handle core assignments effectively while taking on additional responsibilities, and collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals. You will interact with internal customers, receive direction from leaders, and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Requirements

2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Collections experience
Customer service/Customer Care experience
Excellent verbal, written, and interpersonal communication skills
Ability to provide strong customer service while actively listening and responding in an appropriate manner
Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
Sound analytical skills with high attention to detail and accuracy
Experience delivering results in a fast-paced, deadline driven environment
Sound organizational, multi-tasking, and prioritizing skills
Intermediate Microsoft Office skills (Word, Excel and Outlook)
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to work effectively, as well as independently, in a team environment

Nice To Haves

A BS/BA degree in accounting, finance, or economics
Accounting experience, accounts receivable or accounts payable
Artiva experience
Infolease experience
Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Responsibilities

Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research
Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans
Review account equity to determine loss projections
Monitor portfolio for policy compliance and adherence to risk ratings
Assist in the training of entry level staff
Participate in conducting issue specific training in conjunction with Manager
Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
Lead by example, handle core assignments effectively while taking on additional responsibilities
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements