Commercial Collection, Supervisor

Mitsubishi HC Capital Canada•Trois-Rivières, QC

8d•CA$58,290 - CA$108,290•Hybrid

About The Position

As part of the collections team, and reporting to the Collection, Manager your role as Team Leader, Collection will be to optimize operations by providing key support in training, personal development and participation in transversal projects. By ensuring effective portfolio management, you will actively contribute to strengthening the overall performance of the collections department, thereby promoting the sustainable growth of the company.

Requirements

At least 5 years of experience in commercial collection/recovery
Experience in employee management
Bilingualism (English and French) to be able to serve the team and customers in all provinces
Good knowledge of the MS Office suite (Word, Excel and Outlook)

Nice To Haves

You know the laws relating to leasing (an asset)
Coaching and mentoring skills with abilities to mobilize and inspire confidence
Proactive organizational skills
Good negotiation and problem-solving skills
Ability to speak a third language such as Punjabi or Hindi (an asset).

Responsibilities

Provide support and expertise to entry-level to mid-level employees within the collection team
Train new employees in the department and ensure their training/coaching needs and all other related tasks
Develop the team and optimize the department by participating and proposing various projects
Manage projects by sharing all optimization ideas allowing the improvement of procedures and processes in place in the department
Provide support to the collection manager
Manage the most complex offender files and recommend actions to be taken
Collaborate with different stakeholders such as trustees, lawyers, collection agencies, etc.
Collaborate with other departments, including the litigation and recovery management team
Search for missing customers
Any other related tasks that may fall under this position

Benefits

Permanent full-time position
Hybrid and flexible work environment with the possibility of working in the offices of: Burlington, ON, Laval, QC, Trois-Rivières
Vacation and floating days off as soon as you start with us
Personal spending account promoting physical, mental and financial wellness
Competitive compensation plan including a bonus program
Group retirement plan including an employer contribution
Complete group insurance program paid in part by the company.
Several opportunities for professional growth and access to an online training platform
Wellness program focused on mental, physical, financial and social health
Employee and family assistance program accessible at all times