Commercial Collection Representative
About The Position
Biehl & Biehl, Inc. is seeking a motivated, articulate, and highly conscientious professional to join our team as a Commercial Collection Representative. This is not a traditional call-center position. Our representatives manage portfolios of commercial accounts and communicate directly with businesses, executives, accounting departments, attorneys, and other decision-makers to resolve outstanding financial obligations on behalf of our clients. The right person is confident, persistent, organized, competitive, and professional. You must be comfortable initiating difficult conversations, asking direct questions, overcoming objections, negotiating payment arrangements, and maintaining control of a conversation while treating people professionally. Previous collection experience is valuable, but character, work ethic, communication ability, and a willingness to learn are equally important. Paid training is provided.
Requirements
- Strong verbal and written communication skills.
- Professional and confident telephone presence.
- Strong organizational and time-management skills.
- Comfortable working in a performance-driven environment with measurable expectations.
- Ability to work independently while contributing to a team.
- Basic computer proficiency and ability to learn account-management systems.
- A willingness to be coached, learn our processes, and continuously improve is essential.
Nice To Haves
- Previous collection experience is valuable
- Experience in collections, sales, negotiation, customer service, or account management is preferred but not required.
Responsibilities
- Manage and actively work a portfolio of commercial collection accounts.
- Make consistent outbound calls to businesses and decision-makers.
- Conduct meaningful conversations designed to move accounts toward resolution.
- Negotiate payment in full, settlements, and approved payment arrangements.
- Investigate businesses and locate responsible parties using professional research tools.
- Analyze invoices, contracts, payment histories, documentation, and disputes.
- Communicate professionally by telephone and email with debtors, clients, and attorneys.
- Maintain detailed and accurate account documentation.
- Manage follow-ups and deadlines without requiring constant supervision.
- Work toward individual and team performance goals.
Benefits
- 401(k) with company matching
- Blue Cross Blue Shield health insurance coverage
- Paid training
- Bonus based on performance
- Competitive salary
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
