Commercial Client Relationship Specialist

Greenworks•Mooresville, NC

1d•Onsite

About The Position

The Commercial Client Relationship Specialist delivers service and support to commercial customers, distributors, dealers, and internal business partners. The role manages the order lifecycle from receipt through invoicing, responds to customer inquiries, and works with cross-functional teams to support accurate order processing, timely fulfillment, and a strong customer experience. The position also supports the GWC Program, maintains customer and order records, and helps improve operational processes. The position is based in Mooresville, North Carolina.

Requirements

High school education or equivalent.
Strong attention to detail.
Presentation and communication skills.
Proven approach to accessing decision makers at client organizations.
Excellent organizational and time management skills.
Willingness to engage in continual learning and skill development.
Ability to think quickly and make decisions.

Responsibilities

Process distributor and dealer orders in SAP from receipt through invoicing.
Facilitate customer orders and monitor fulfillment for timely, accurate delivery.
Enter, review, and process customer orders, ensuring required information is complete.
Monitor Salesforce for failed orders, correct errors, and release orders to SAP.
Coordinate with warehouse, shipping, logistics, and supply chain teams to resolve order, shipment, return, and inventory issues, including issuing RMAs in SAP.
Serve as the primary contact for commercial customers’ questions about order status, product availability, delivery schedules, and accounts.
Communicate order updates, delays, back orders, and alternative solutions to customers and internal stakeholders.
Investigate and resolve customer concerns with a customer-first approach.
Answer incoming customer calls promptly and professionally.
Manage the GWC Program inbox; review, process, and track claims in partnership with Finance for approvals and payments.
Prepare and distribute order-related documents and reports, including order status, backorders, shipment schedules, invoices, credit memos, customer feedback, and fulfillment metrics.
Maintain accurate records of customer interactions, orders, claims, and complaints.
Develop and maintain relationships with distributors, dealers, and key commercial customers.
Collaborate with Sales, Finance, Customer Service, IT, Salesforce Administration, and Supply Chain to resolve issues and improve customer experience.
Work with Sales to support accurate forecasting and inventory planning.
Identify and implement process improvements to increase efficiency and reduce manual work.
Work with IT and Salesforce Administrators to correct website and Dealer Portal data inaccuracies.
Manage promotional giveaway items through Salesforce.
Participate in daily and weekly cross-functional meetings, including Finance payment reviews.
Participate in ongoing training on company systems, processes, and policies.
Assist other departments as needed and contribute as a team member during periods of high workload.
Work independently, exercise sound judgment, and seek assistance when appropriate.