Client Relationship Specialist

Net Driven

7d

About The Position

The Client Relationship Specialist works in a fast-paced, technology-based environment and has responsibility for the client experience and retention of client accounts. The role offers control and autonomy to help clients succeed in both expected and unexpected ways. The specialist serves as the primary liaison between Net Driven and dealers in the United States and Canada, communicates about Net Driven products, features, and delivery processes, and plans and conducts client performance discussions. The role also supports growth by identifying opportunities for dealers to expand their product footprint with Net Driven.

This position supports Net Driven, a LeadVenture brand that provides digital marketing solutions to independent automotive businesses across North America. The position is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

Requirements

• Bachelor’s degree and/or equivalent client management experience.
• 2–5 years of equivalent experience.
• Ability to learn quickly and manage multiple tasks.
• Ability to manage time and priorities according to company goals and objectives.
• Knowledge of SEO, social media, and website analytics.
• Strong communication skills to contribute to and support a high-integrity, productive culture.

Nice To Haves

• Experience with Salesforce.com or other CRM software.
• Technology or automotive experience.
• Success in a client-facing call center position.

Responsibilities

• Serve as the primary liaison between Net Driven and dealers in the United States and Canada.
• Communicate with clients effectively and promptly about Net Driven’s products, features, and the process for delivering them.
• Plan, schedule, and conduct client performance discussions within established time frames.
• Grow a book of business by identifying opportunities for dealers to increase their product footprint with Net Driven.
• Take responsibility for client experience and account retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level