Commercial Claims Trainer

Kemper • Birmingham, AL

3d • Hybrid

About The Position

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. POSITION SUMMARY: Plans, organizes, and develops training curriculum, materials, and programs to meet training needs for Commercial Claims. Conducts and facilitates training programs and workshops. Works with management and subject matter experts to ensure course materials are current and relevant to training needs. Analyzes learner needs, plans and coordinates skill assessments and training. Uses training program satisfaction levels, proficiency testing, and learner job performance data to enhance training programs.

Requirements

• 5+ years of auto claims adjusting experience handling coverage, liability, injury, and damage claims.
• Experience with commercial auto claims required
• Possesses excellent verbal and written communication skills with the ability to communicate complex subject matter in clear and simple terms.
• Exhibits superior professionalism and presentation skills.
• Must be a self-starter and can work independently
• Must be able to effectively manage time, projects and resources.
• Displays proficiency in using multimedia training resources and MS Office applications such as Word, PowerPoint, Excel, Teams, virtual training platforms, etc.
• Sponsorship is not accepted for this opportunity
• Up to 30% travel may be required
• This position will work out of our Birmingham, AL or Dallas, TX office

Nice To Haves

• Guidewire Claims System experience is a plus.
• Training, mentoring, or leadership experience is highly preferred.
• Knowledge of adult learning principles, instructional design methods, and virtual facilitation skills preferred.

Responsibilities

• Works with business leaders and subject matter experts to conduct needs analysis, develops learning objectives, content outline, presentation & training method, appropriate job aides and technology integration.
• Designs and develops training programs, training materials and curricula using instructional design methodologies.
• Creates facilitator guides and performance support tools.
• Facilitates training programs using appropriate techniques.
• Helps establish meaningful training effectiveness measurement criteria.
• Assists with process improvement initiatives.
• Identifies issues or concerns with current training and takes appropriate action to reduce learning constraints and improve desired behaviors, outcomes and training results.

Benefits

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees