Commercial Casualty Litigation Adjuster - Remote

CSAA Insurance Group, a AAA Insurer•Washington, NV

2d•$80,865 - $107,900•Remote

About The Position

We’re Mobilitas, created by CSAA Insurance Group, serving the unique needs of the modern mobility sector. We specialize in tailored solutions for today’s evolving transportation landscape, helping our partners manage risk, move quickly and deliver exceptional experiences. We’re looking for motivated, innovative individuals who think big, move fast and want to help shape the future of mobility. We are actively hiring for a Commercial Casualty Litigation Adjuster – Remote. As a Commercial Casualty Litigation Adjuster, you will be assigned as the owning adjuster when injury exposures are identified. Claims will include catastrophic injuries, fatalities, and litigation. In this role, you will be responsible for the management of the claim through conclusion, including trial, of litigated claims. You may own claims within other specialized lines of business or during catastrophes. You will provide input and direction to defense counsel and be responsible for ultimate resolution through providing settlement authority and participating in negotiations with limited oversight. You will also be responsible for effective management of defense costs and indemnity. You may handle first-party non-liability-based injury claims (Medical Payment, PIP, Inland Marine, auto physical damage).

Requirements

6+ years of claims experience.
3+ years of experience in a Casualty claims role within P&C insurance industry with a minimum of 1 year in a Sr. Casualty role or equivalent Complex Casualty / Litigation experience.
BA/BS in business, insurance or related area, or equivalent combination of education and experience.
Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

Nice To Haves

6+ years of Casualty claims adjusters experience.
3+ years of experience in a Commercial claims role.
Bilingual a plus.
Proficiency or ability to obtain proficiency in the handling of minor, moderate and complex litigated claims.

Responsibilities

Assigned as owning adjuster when injury exposure is identified.
Handles complex 1st and 3rd party auto liability cases involving injury, including complexity litigated cases with defense attorney involvement.
May handle 1st party medical payment and PIP claims.
Responsible for managing, investigating, and negotiating claims, including collaborating with defense counsel to identify strategy for negotiations.
Provides input as the face of the organization via phone or in attendance on video or in-person at mediations and settlement conferences for litigation claims.
Interacts directly with defense counsel providing direction, authority for resolution (i.e., settle or go to trial) and ensures appropriate outcome in balancing defense costs and indemnity on litigation claims.
Making coverage determinations and advising customers as to proper course of action related to coverage issues.
Conducting investigative work of a complex nature (interviewing witnesses; obtaining and analyzing evidence, including medical records; deciding whether an independent medical examination is warranted; etc.).
Direct defense counsel in non-litigated or litigated claims.
May require appearing at and representing the insureds at arbitrations and trials.
May require testimony in a deposition setting.
Evaluate defense counsel fees and cost for reasonableness and resolve.
Evaluating potential for subrogation and initiating initial notice of subrogation request.
Making final decisions to settle within settlement authority, without supervisory approval, and developing negotiating strategies.
Presenting cases in Committee setting when seeking above settlement authority level; thereafter, independently negotiating and settling the claim.
Will develop and present executive summaries on individual claims to external clients and internal executives in a virtual setting to gain alignment with client on next steps, and settlements.
Handles most commercial product types including but not limited to auto, fleet, last mile delivery, and trucking. Will handle claims in most geographic venues.
Handles claims involving any vehicle types that may include, but is not limited to auto, motorcycles, scooters, recreational vehicles, trucks, and remote-controlled delivery vehicles.
Understands and handles claims in line with any applicable insurance program agreements, claim service level agreements.
Plays a direct role in the development of other adjusters through mentorship, training, and coaching.
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
Travels as needed for role, including divisional / team meetings and other in-person meetings.
Fulfills business needs, which may include investing extra time, helping other teams, etc.