Commercial Card Operations Specialist - Midvale

Zions Bancorporation•Midvale, UT

19h•Onsite

About The Position

Zions Bancorporation is seeking a detail-oriented and customer-focused Commercial Card Operations Specialist to join their team. This role provides essential support to Program Administrators and internal partners who rely on Commercial Credit Card products, assisting them in navigating and resolving complex challenges. The specialist will deliver high-quality service through email and phone interactions while managing recurring tasks related to program implementations and back-end processes. Key responsibilities include collaborating with Commercial Card Account Managers, expanding expertise in Bankcard and departmental functions, and undertaking special projects for continuous improvement.

Requirements

High School diploma or equivalent.
Some experience with bank/credit cards operations and processing or other directly related experience.
A combination of education and experience.
Basic knowledge of various types of bank/credit card operations processes and procedures, including issuing and reissuing cards.
Good customer service and communication skills, both verbal and written.
Ability to research and solve issues.
Good decision making, problem solving and analytical skills.
Strong attention to quality/detail.
Working knowledge of various PC software, including Microsoft products.
Must be able to type a minimum of 50 wpm.

Responsibilities

Provide daily assistance and operational support for various departments within the Bank Card Operations area and affiliate banks.
Issue and reissue credit cards.
Answer client inquiries.
Research client statements.
Perform general maintenance of credit card accounts.
Handle customer complaints.
Manage requested account maintenance and documentation related to client accounts.
Perform other duties as assigned.