Collections Specialist - Midvale

TEKsystems•South Jordan, UT

2d•Onsite

About The Position

Our client is a well-established financial institution known for innovation, customer service, and strong community presence. This team operates out of a modern, energy-efficient facility designed to support productivity, collaboration, and employee wellness, including on-site amenities, natural lighting, and convenient transit access. In this role, you will contact customers regarding delinquent accounts, help resolve past-due balances, and ensure all interactions follow regulatory and compliance standards. This position is ideal for someone who enjoys problem-solving, negotiating, and supporting customers through financial challenges.

Requirements

High school diploma or GED required.
Strong verbal communication skills and ability to be direct, clear, and professional.
Ability to handle challenging conversations with borrowers, attorneys, and third parties.
Solid negotiation, follow-up, and time-management skills.
Basic understanding of loans, credit cards, overdrafts, and general collection processes.
Proficiency with PC applications such as Excel and Word.

Nice To Haves

Experience in collections, customer service, banking, or finance preferred.
Knowledge of regulatory compliance is a plus.

Responsibilities

Contact customers by phone regarding delinquent accounts and obtain commitment for payment or payment arrangements.
Update and document account information accurately in internal systems.
Follow established guidelines to determine appropriate collection remedies.
Develop and negotiate repayment schedules while explaining consequences of continued delinquency.
Perform skip tracing and due diligence to ensure compliance with federal regulations.
Adhere to the Fair Debt Collection Practices Act and state/federal bankruptcy laws.
Assist with additional assigned tasks as needed.