Commercial Banking Representative III

First Interstate • Denver, CO

1d • $28 - $44 • Onsite

About The Position

The Commercial Banking Representative III serves as a primary contact for commercial banking clients and supports Commercial Relationship Managers in servicing the most complex loan portfolios. The role maintains and expands client relationships through overall client support, proactive identification of potential problems and compliance issues, and execution of standard departmental procedures. Essential duties are performed individually with minimal supervision.

The representative handles client calls, transactions, account inquiries, maintenance, and problem resolution; prepares and reviews account documents; assists with loan application information and documentation; and generates and reviews reports. The position also reconciles accounts, enters client financial data, monitors policy exceptions, mentors and backs up department positions, supports program and procedure changes, and maintains knowledge of loan operating systems and applicable regulatory, legal, credit, ethics, and anti-money-laundering requirements.

This position is located at the Cherry Creek branch in Denver, Colorado. Typical work hours are Monday through Friday, 8 a.m. to 5 p.m. The anticipated pay range is $28.19 to $43.74 per hour in Colorado, depending on job-related factors. The role is also eligible for annual discretionary cash bonuses.

Requirements

• High school diploma or equivalent.
• Four to six years of commercial loan-related banking experience.
• Advanced understanding of credit products, bank systems, and commercial lending.
• Advanced knowledge of applicable federal regulations, credit policy, and bank policies and procedures.
• Ability to work effectively in a fast-paced production environment.
• Strong organizational and time-management skills and attention to detail.
• Strong leadership and problem-resolution skills.
• Demonstrated ability to self-start.
• Confirmed history of producing quality work.
• Ability to work effectively with individuals and groups across the company to manage client relationships.
• Proficiency with personal computers and related software packages such as Word and Excel.
• Regular and predictable attendance is required.

Nice To Haves

• Experience with department-specific systems.

Responsibilities

• Handle day-to-day client calls, transactions, inquiries, account maintenance, and problem resolution.
• Execute client transactions within delegated authority and department guidelines, escalating requests outside established norms or requiring Relationship Manager approval.
• Prepare and review client account documents for Relationship Manager-client meetings, checking signatures, accuracy, and standard regulatory and compliance requirements.
• Assist in obtaining information and documentation needed to process loan applications, including financial statements, tax returns, business documentation, UCC searches, title work, OFAC Environmental Reports, appraisals, and flood determinations.
• Coordinate with outside counsel, title companies, and other vendors to request documents needed for loan requests when applicable.
• Submit complete and accurate documentation requests in accordance with loan approvals and ensure supporting documents are available in Director/Unity Client.
• Generate or obtain assigned daily, weekly, monthly, and quarterly reports; review for accuracy and compliance and make needed system updates or corrections.
• Maintain knowledge of regulatory, legal, and Credit Policy requirements and ensure applications, documentation, and loan accounts are compliant.
• Reconcile client accounts, enter client financial data into databases, and monitor exceptions to company policies.
• Provide mentorship, support, and backup for department positions as needed.
• Assist management with deploying new or existing programs and procedures and provide positive leadership through change.
• Maintain knowledge of key software systems and Loan Operating Systems.
• Follow the Code of Ethics and applicable Anti-Money Laundering, Bank Secrecy Act, information security, and suspicious activity reporting requirements; complete required training and follow internal referral processes.
• Work with clients to understand their normal account activity, as appropriate for the position.

Benefits

• Paid time off, including paid sick time.
• Paid federal holidays, up to 11 per year.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Short-term and long-term disability benefits.
• Life insurance.
• Flexible spending accounts.
• Health savings account.
• Employee assistance program.
• Annual discretionary cash bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED