Commercial Banking Representative II

First Interstate BancSystem • Greeley, CO

22h • Hybrid

About The Position

This position functions as the primary daily contact between commercial banking clients and the Bank, and assists Commercial Relationship Managers with servicing the client, for large and complex loan portfolios. This role is responsible for maintaining and expanding the relationship with clients by providing overall client support services. Works proactively to maximize client satisfaction and encourage expansion of the relationship. Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard procedures.

Requirements

• High School diploma or equivalent and three plus (3+) years’ banking experience required or equivalent combination of education and experience.
• Advanced understanding of credit products, bank systems and commercial lending.
• Exhibits a sophisticated understanding of applicable federal regulations, credit policy and bank policies and procedures.
• Must demonstrate ability to work effectively in a fast paced, production environment and have strong organizational skills, time management skills and strong attention to detail.
• Strong interpersonal skills including oral and written communication and problem solving a must.
• Proficiency with personal computers and related software packages.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organizations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Handles day-to-day client calls, client transactions, and client problem resolution.
• Responds to client account inquiries, performs account maintenance and research/resolves client problems.
• Executes client transactions within delegated authority or applicable department guidelines, escalating to the assigned Relationship Manager (RM) any requests outside specified norms or items requiring Relationship Manager signature or approval.
• Transactions may include transfers, withdrawals, distributions, payments, fee waivers/fee refunds, client overdrafts, monitoring reports, and other loan and account operations requested by clients.
• With limited direction, assists in obtaining necessary information to submit loan applications, such as financial statements, tax returns and business documentation.
• May also work with outside vendors, such as attorneys or title companies.
• Runs daily, weekly, monthly and quarterly reports.
• Reviews reports for accuracy and compliance and takes action to update systems or make other corrections.
• May assist with development and maintenance of procedures and training materials.
• With minimal direction, supports Commercial Relationship Manager with complex client relationship reviews and portfolio management.
• May reconcile client accounts, enter client financial data into databases, and monitor exceptions to company policies.

Benefits

• Accrue and use your paid time off (PTO) immediately – no waiting period – plus paid federal holidays in addition to PTO.
• Child Care Assistance Program for eligible dependent(s).
• We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.
• medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED