Commercial Banking Client Representative
About The Position
At U.S. Bank, the Commercial Banking Client Representative serves as a trusted resource for commercial, corporate, and small business clients who use treasury management products and services. The representative is the primary contact for treasury-related product questions, technical issues, and servicing requests. The role investigates and resolves client concerns, works with internal teams to provide solutions, and delivers a high-quality customer experience while managing multiple priorities in a fast-paced environment. The position offers the opportunity to develop expertise in treasury management services while supporting U.S. Bank commercial clients. Team operating hours are 7:00 AM to 7:00 PM Central Time, and new hires must be flexible to work assigned schedules within those hours. Initial training is conducted onsite. The role requires working from one of the listed U.S. Bank locations—Portland, Oregon, or Brookfield, Wisconsin—three or more days per week.
Requirements
- Strong verbal and written communication skills.
- Ability to solve problems independently and think critically.
- Technical aptitude and comfort learning new systems and applications.
- Ability to multitask and manage competing priorities.
- Positive attitude and commitment to delivering an exceptional client experience.
- Flexibility to work assigned schedules within the team's operating hours of 7:00 AM to 7:00 PM Central Time.
- Ability to work from a listed U.S. Bank location three or more days per week.
Nice To Haves
- Customer service, call center, banking operations, treasury support, or commercial banking experience.
Responsibilities
- Serve as a primary service contact for commercial, corporate, and business banking clients.
- Provide support for treasury management products and services.
- Research and resolve client issues while ensuring a positive and professional experience.
- Troubleshoot technical challenges, including online banking, file transmission, and product-related issues.
- Collaborate with internal partners to resolve complex servicing requests.
- Manage multiple client inquiries while maintaining accuracy and attention to detail.
- Learn and apply knowledge of treasury products, processes, and servicing procedures.
- Build strong client relationships through proactive communication and effective problem resolution.
Benefits
- Healthcare, including medical, dental, and vision coverage
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation, from two to five weeks depending on salary grade and tenure
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension, subject to eligibility requirements
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
