Commercial Account Manager

Reachdesk • Boston, MA

1d • Hybrid

About The Position

Reachdesk is a leading global B2B gifting and swag platform that helps companies build meaningful connections and drive ROI. Our platform simplifies personalized gift delivery and campaign support through automated sourcing, storage, and global delivery, integrating with sales and marketing tech stacks. We are seeking a Commercial Account Manager in the US to join our growing team. This role focuses on retention and growth within an existing customer portfolio, involving renewals, expansion, and strategic account growth, with some prospecting. Success requires strong commercial judgment, problem-solving skills, and the ability to identify revenue opportunities by understanding customer business objectives and aligning them with our platform capabilities to deliver measurable outcomes. The role involves quarterbacking cross-functional teams to ensure customers derive maximum value from Reachdesk.

Requirements

• 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue
• Sales, SDR/BDR, or account executive experience strongly preferred
• Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred
• Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business
• Track record of creating pipeline and generating new opportunities within existing accounts
• Strong commercial judgment and problem-solving ability
• Proven ability to build executive-level relationships across complex organizations
• Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
• Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Build strong, multi-threaded relationships across key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion opportunities within existing accounts
• Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
• Lead renewal and commercial conversations, including pricing, terms, and negotiation
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
• Identify customer challenges early and work cross-functionally to solve them
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
• Maintain strong forecasting discipline and pipeline visibility across your book of business
• Represent Reachdesk with confidence and professionalism in executive-level discussions

Benefits

• Competitive salary
• Stock options
• 401(k) matching program
• Dental insurance
• Hearing insurance
• Vision insurance
• Life insurance
• Flexible PTO
• Collaborative working culture populated by innovative, fun, and dedicated people

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed