Commercial Account Manager (Public Sector)

HP•New York, NY

17h•$121,750 - $151,245•Remote

About The Position

This role is responsible for building professional relationships with client executives and identifying account's unique business needs and delivering solutions to drive value to the client and the organization in Upstate New York. The role coordinates with pre-sales and inside sales for deal pursuit and works with internal teams to deliver on the clients’ expectations.

Requirements

Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience, preferably in account management, tele sales, product specialty (computers, printers, servers, storage), or a related field or an advanced degree with little or no work experience.
Business Development
Business To Business
Cash Handling
Cash Register
Cold Calling
Conflict Resolution
Customer Relationship Management
Inside Sales
Marketing
Merchandising
Outside Sales
Product Knowledge
Sales Development
Sales Management
Sales Process
Sales Prospecting
Sales Territory Management
Salesforce
Selling Techniques
Upselling
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Nice To Haves

Certified Technology Sales Professional (CTSP)

Responsibilities

Coordinates account plans on commercial account(s) and focuses on value and/or volume portfolio management and selling range of the organization’s products and services.
Works with pre-sales and inside sales to participate in deal pursuit and with internal teams such as marketing, product development, and customer service to deliver comprehensive solutions and address customer needs effectively.
Builds and maintains strong relationships with commercial clients, focusing mainly on specialty buyers, understands their needs and challenges, and ensures client satisfaction.
Implements margin recovery activities and strategies in full/partial ownership depending on account coverage.
Analyzes account win/loss rates and makes recommendations to improve ratios.
Designs and contributes to sales policies and strategies to achieve sales targets and objectives for the assigned business segment, identifying growth opportunities, upselling, and cross-selling to existing clients.
Enters and manages all opportunities in pipeline tools and processes, recommends, and implements pipeline management practices.
Provides support to clients and address any concerns or issues they may have in a timely and effective manner. Acts as the main point of contact for clients, ensuring a smooth and positive customer experience.
Stays updated on industry trends, market dynamics, and competitors' activities to better serve clients and identify potential business opportunities.