Commercial Account Manager
About The Position
As a Commercial Lines Account Manager, you'll play an important role in supporting businesses by delivering exceptional insurance service and coverage solutions throughout the policy lifecycle. You'll manage a portfolio of commercial accounts, serve as a trusted resource to clients, and collaborate with producers, carriers, and underwriting partners to ensure accounts are serviced accurately and efficiently. This role is ideal for an experienced commercial insurance professional who enjoys building strong client relationships, navigating complex coverage needs, and contributing to long-term account retention and growth. Your expertise and attention to detail will help clients protect their businesses while supporting the continued success of the agency.
Requirements
- Active Georgia Property & Casualty insurance license.
- 3+ years of Commercial Lines account management or sales support experience within an insurance agency, brokerage, or carrier environment.
- Strong knowledge of commercial insurance coverages, policy structures, underwriting processes, and coverage placement.
- Experience managing commercial policy renewals, marketing accounts, and binding coverage.
- Experience working with agency management systems and commercial insurance software platforms.
- Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy in policy administration and documentation.
- Proven ability to build and maintain strong relationships with clients, carriers, and internal team members.
Nice To Haves
- Experience supporting accounts with habitational property, general liability, professional liability, and workers' compensation exposures.
- Demonstrated success identifying account rounding, cross-selling, or growth opportunities within an existing book of business.
- Experience working with a high-volume commercial lines portfolio.
- Additional industry designations or continuing education related to commercial insurance.
- Knowledge of regional market conditions, carrier appetites, and evolving commercial insurance trends.
Responsibilities
- Manage a portfolio of commercial insurance accounts, providing responsive and consultative service throughout the policy lifecycle.
- Coordinate renewal activities by marketing accounts, preparing carrier submissions, negotiating coverage options, and securing timely placements.
- Process endorsements, policy changes, cancellations, billing inquiries, premium finance requests, and related service transactions accurately and efficiently.
- Build strong relationships with clients, carriers, brokers, and underwriters to resolve issues and deliver tailored insurance solutions.
- Monitor outstanding account activity and proactively follow up on service requests to improve workflow efficiency and client satisfaction.
- Identify opportunities for account rounding, cross-selling, and new business development while partnering with Producers to support account growth and retention.
Benefits
- Multiple medical plan options, with preventive care covered at 100%
- Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge
- Employer-paid short-term and long-term disability coverage
- Paid parental leave
- Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
- Competitive 401(k) company match to help you build your financial future
- Comprehensive dental and vision coverage
- Employee Assistance Program with confidential mental health, legal, financial, and work-life support
- medical, dental, and vision insurance
- a 401(k) with company match
- personalized time off and company paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
