Commercial Account Manager - Major Accounts

Luxer One•Charlotte, NC

8d•$70,000 - $80,000•Hybrid

About The Position

Luxer Commercial Account Manager - Major Accounts: At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.

Requirements

3–5 years account management or AE experience required (SaaS/hardware/tech preferred)
Be Humble, Hungry, People Smart — self-starter who stays focused on the customer
Bachelor’s degree or equivalent experience
Willingness to travel on a frequent basis (up to 25%)
Demonstrate success in building strong direct relationships with customers
Self-directed, with a track record of succeeding in ambiguous situations
Creative problem solving – this is a program in its early phases; you will have to overcome unforeseen challenges.
Must be able to appear in-person for work in the Charlotte, NC area

Responsibilities

Manage full-cycle account management motion - from prospecting through retention and expansion.
Work closely with existing customers to expand their Luxer One systems.
Collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.
Serve as the first point of contact for customers.
Support commercial accounts through their lifecycle.
Upsell new products, services, additional locations, and replacements.
Proactively manage client relationships; ensure the Luxer system continues to meet their needs.
Ensure customers pay invoices on time; follow up on outstanding AR.
Ensure customers submit Purchase Orders for new locations.
Partner with clients on product improvements — act as their voice internally.
Collaborate with Marketing on customer case studies as a sales enablement tool.
Serve as the technical master for each customer's Luxer infrastructure.
Escalate technical or product issues; resolve directly when within scope.
Develop and maintain deep knowledge of the full Luxer One product suite.
Assist the Project Management team with onboarding and new customer locations.
Collaborate with CS, Operations, and Product to address customer inquiries.
Provide actionable customer feedback to Product Development.
Maintain accurate CRM records (Zoho) across all accounts and pipeline.
Must maintain deep technical knowledge of Luxer One's hardware and software ecosystem.

Benefits

Comprehensive medical, dental, and vision coverage
401(k) plan with employer match
Tuition reimbursement
Paid vacation and sick time
401k with up to 4.5% matching
Untracked vacation
Hybrid work schedule
Life insurance programs
Employee assistance programs
Opportunities to advance
Opportunities to learn different aspects of the business, be challenged with new tasks, be mentored and grow